Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Dedicated team player
Strong problem solver
Insurance eligibility verification
Meticulous attention to detail
Dental terminology knowledge
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Customer Interface
Greeted customers upon entrance and directed to appropriate department.
Assisted customers over the phone regarding organizational operations, services, and programs
Answer correspondence by email, face to face, and mail, at once in tandem to maximize customer flow
Assisted in the managing of the company database and verified, edited and modified members' information.
Interviewed clients via job market research surveys to identify customer needs
Worked with company systems such as Microsoft Office and diligently completed all assigned tasks, to meet critical deadlines
CareerSource Broward January 2016 to May 2016Customer Service Liaison Fort Lauderdale, FLORIDAManaged the receptionist area, including greeting visitors customers, employers, and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside visitors needing to gain access to the all departments. Planned meetings, testing, onsite recruitment, conference and testing rooms. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Wrote correspondence from verbal and handwritten notes.
Private SectorSeptember 2005 to December 2013Care Giver Tamarac, FloridaDeveloped patient care plans, including assessments, evaluations, and general diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Achieved goals and objectives by instituting new processes and standards for in-patient care. Ensured efficacy of treatments through monitoring of treatment regimens. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients' medical history, vital statistics and test results in medical records. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Acted as patient advocate and implemented total patient care. Ensured HIPAA compliance. Educated patients about their treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Oversaw implementation of patient management plans. Prepared specimens for analysis and established proper chronological priorities in testing.
Cigna DentalJune 2001 to August 2005Member Service Representative Plantation, FloridaProvided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Improved customer ratings by 95 %. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Provided cross training to new staff members. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. Developed new client retention strategies resulting in an increase of over 5 %.
Broward College2014Associate of Arts: Supervision and ManagementFort Lauderdale, Florida, US
Broward College2016Bachelor of Science: Supervision and ManagementFort Lauderdale, Florida, US