LiveCareer-Resume

Customer Service Liaison resume example with 19+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Very reliable, responsible, highly-motivated, dependable worker, with excellent interpersonal skills, that has the ability to prioritize goals in a fast paced environment.
Experience
09/2015 to Current Customer Service Liaison Deluxe Corporation | New Jersey, NJ,
  • Assist Gulfstream Customer Service representatives with customer needs including but not limited to transportation, rental car reservations and hotel reservations.
  • Deliver a high level of customer service during all times.
  • Achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for Gulfstream Aerospace Corporation.
  • Ensures positive control of all individuals from verification of identification upon arrival to escorting within the facility and ensuring they exit appropriately.
  • Responsible for daily shift activity reporting and shift inventory of essential equipment.
  • Providing transportation for customers to various locations during their visit to Gulfstream Aerospace Corporation.
10/2005 to 04/2015 Director Of Operations Valet Department Crowne Plaza Hotel @ Historic Union Station Parking Managment Services | City, STATE,
  • Supervised and managed 25+ employess
  • Directed the daily operations of the valet team members.
  • Monitored the appearance and performance of the valet team members.
  • Fostered strong working relationships with all hotel departments.
  • Greeted all guest in a courteous, professional and timely manner.
  • In charge of hiring, training, and orientation of new employees.
  • Performed other duties such as payroll and coordinated work schedules.
08/2000 to 03/2005 Customer Service Representative / Technical Support Calltech Communications | City, STATE,
  • Resolved customer complaints and concerns with strong verbal negotiations.
  • Displayed courtesy and strong interpersonal skills with all customers during interactions.
  • Maintained composure and patience in face of difficult connectivity issues.
  • Processed an average of 25 inbound technical support calls per shift.
  • Assisted customers with tracking shipments of replacement equipment.
  • Referred difficult issues to upper management while maintaining a positive resolution.
Education
Expected in 1991 High School Diploma | General Studies Braod Ripple High School, Indianapolis , IN GPA:

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Resume Overview

School Attended

  • Braod Ripple High School

Job Titles Held:

  • Customer Service Liaison
  • Director Of Operations Valet Department Crowne Plaza Hotel @ Historic Union Station
  • Customer Service Representative / Technical Support

Degrees

  • High School Diploma

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