Customer Service Liaison resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Very reliable, responsible, highly-motivated, dependable worker, with excellent interpersonal skills, that has the ability to prioritize goals in a fast paced environment.
Experience
09/2015 to CurrentCustomer Service Liaison Deluxe Corporation | New Jersey, NJ,
Assist Gulfstream Customer Service representatives with customer needs including but not limited to transportation, rental car reservations and hotel reservations.
Deliver a high level of customer service during all times.
Achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for Gulfstream Aerospace Corporation.
Ensures positive control of all individuals from verification of identification upon arrival to escorting within the facility and ensuring they exit appropriately.
Responsible for daily shift activity reporting and shift inventory of essential equipment.
Providing transportation for customers to various locations during their visit to Gulfstream Aerospace Corporation.
10/2005 to 04/2015Director Of Operations Valet Department Crowne Plaza Hotel @ Historic Union StationParking Managment Services | City, STATE,
Supervised and managed 25+ employess
Directed the daily operations of the valet team members.
Monitored the appearance and performance of the valet team members.
Fostered strong working relationships with all hotel departments.
Greeted all guest in a courteous, professional and timely manner.
In charge of hiring, training, and orientation of new employees.
Performed other duties such as payroll and coordinated work schedules.
08/2000 to 03/2005Customer Service Representative / Technical Support Calltech Communications | City, STATE,
Resolved customer complaints and concerns with strong verbal negotiations.
Displayed courtesy and strong interpersonal skills with all customers during interactions.
Maintained composure and patience in face of difficult connectivity issues.
Processed an average of 25 inbound technical support calls per shift.
Assisted customers with tracking shipments of replacement equipment.
Referred difficult issues to upper management while maintaining a positive resolution.
Education
Expected in 1991High School Diploma | General Studies Braod Ripple High School, Indianapolis , INGPA:
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Resume Overview
School Attended
Braod Ripple High School
Job Titles Held:
Customer Service Liaison
Director Of Operations Valet Department Crowne Plaza Hotel @ Historic Union Station
Customer Service Representative / Technical Support