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customer service level 1 associate resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Date Hiring Agent Name Company Name Address City/State/Zip Code Dear__________________: Please accept the enclosed resume as an indication of my interest in the available [ Insert Job Title ] role, as I believe that I can make a positive contribution to Amazon’s continued success. With an integral focus on developing “out-of-the-box” approaches to initiate valuable best practices, optimize fast-paced operations, and boost bottom-line performance, I can offer your team 27+ years of collective customer service-driven experience in warehouse operations; logistics; inventory management; and team building, training, mentoring, and management. I am also well-versed in the role of Water Spider, and excel in high-pressure dispatch, pallet and package transport, pickup and delivery processes, and resource replenishment scenarios. To complement my background, please note that I attained a Bachelor of Science in Business Administ ration (Management, Cum Laude Honors) From Colorado Technical University. As a current Level 1 Associate in an Amazon Warehouse (EWR8) in Teterboro, NJ, I successfully receive and prepare large-scale inventory for delivery using diverse technology to sort, scan, and prepare orders, as well as accurately view on-screen prompts and follow directions to consistently exceed key expectations. I have also concurrently served as Operations & Dispatch Manager for Breakaway Courier Systems for the last 22 years where I direct all facets of operations, including mentoring and managing employees while overseeing pickups and deliveries. Within this position, I personally dispatch an average of 500 pickups and deliveries daily. I also improved operational efficiency by continually recruiting, selecting, hiring, training, and guiding top- performing phone operators, dispatchers, and couriers and creating a new role opportunity as “Problem Solvers.” [Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting as YOU know

Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Xcelerator Warehouse Handheld Devices Smartphones
Experience
12/2020 to Current Customer Service, Level 1 Associate Frontier Airlines | Tampa, FL,
  • Exhibiting 15+ Years’ Experience in Operations, Logistics, Dispatch, Team Building &, WAREHOUSE OPERATIONS LOGISTICS INVENTORY MANAGEMENT RECEIVING & DELIVERY
  • WATER SPIDER TASKS PALLET & PACKAGE TRANSPORT RESOURCE REPLENISHMENT PROCESS OPTIMIZATION
  • TEAM BUILDING & LEADERSHIP TRAINING & DEVELOPMENT COACHING & MENTORING WORKFLOW PRIORITIZATION
  • WAREHOUSE TECHNOLOGY PHONE OPERATIONS COMMUNICATIONS CUSTOMER SERVICE PROBLEM & CONFLICT RESOLUTION
  • Highly Motivated Leader who seeks to offer recent Amazon Level 1 Associate experience with 27+ combined years of expertise in dispatch, logistics, and operations management
  • Ambitious Self-Starter who leads from the front to gain buy-in among teams, and who drives on-time deliveries to promote world-class customer experiences and yield high-performance results
  • Bilingual Communicator (French / English) who builds strong alliances among decision-makers, cross-functional professionals, and customers; who has been recognized as a “quick study” able to rapidly master new concepts; and who sees the “big picture” while thriving in fast-paced, challenging scenarios
  • Influential Strategist who leads teams by example and with ethics and integrity with a fierce desire for success
  • Capitalize on the opportunity to excel within a high-pressure warehouse environment, including receiving and preparing key inventory for delivery using technology (e.g., handheld devices) to sort, scan, and prepare orders
  • Successfully complete training as a Water Spider
  • Accurately view on-screen prompts and follow directions
  • Skillfully build, wrap, sort, and transport pallets and packages.
12/1999 to Current Operations & Dispatch Manager BREAKAWAY COURIER SYSTEMS | City, STATE,
  • Leverage broad scope of industry knowledge toward directing all facets of operations and dispatch, including training, mentoring, and managing employees while overseeing customer service-focused pickups and deliveries
  • Personally dispatch an average of 500 pickups and deliveries daily
  • Improve efficiency by creating a new role opportunity as “Problem Solvers.” Recruit, select, hire, train, and guide phone operators, dispatchers, and couriers.
12/1998 to 12/1999 Head Dispatcher GOTHAM COURIERS | City, STATE,
  • Applied strong leadership talents toward recruiting, training, and managing a results-oriented team of couriers, including coaching and mentoring dispatchers in consistently meeting and / or exceeding operational objectives
  • Expertly dispatched and motivated 60+ top-notch couriers
  • Trained phone operators to work within a fast-paced environment
  • Improved customer service with a focus on enhanced delivery satisfaction.
12/1994 to 12/1998 Dispatcher NEED IT NOW | City, STATE,
  • Demonstrated experience in efficiently assigning and dispatching messengers and couriers to make pickups and deliveries
  • Continually ensured that rush pickups were delivered accurately and on-time per customer needs
  • Reduced absenteeism and improved service by developing a new dispatch method
  • Played a vital role in doubling the company’s size within a four (4)-year timeframe.
Education and Training
Expected in to to Bachelor of Science | Business Administration (Management T ECHNICALSUMMARY, COLORADO TECHNICAL UNIVERSITY, , GPA:
Cum Laude Honors
Languages
French:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • T ECHNICALSUMMARY, COLORADO TECHNICAL UNIVERSITY

Job Titles Held:

  • Customer Service, Level 1 Associate
  • Operations & Dispatch Manager
  • Head Dispatcher
  • Dispatcher

Degrees

  • Bachelor of Science

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