customer service leader resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I bring an open mind and a willingness to learn in any situation. I have spent a year under both Dr. Lynn Worley Davis and also Dr. Yan Campbell. Gaining experience in a classroom setting along with the live & processing side of the poultry industry. I am a hard worker and love to learn new things to help broaden my knowledge for career opportunities later in life. My passions lie with the processing side of the industry, but I am more than willing to learn other factors of the industry.

  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Data Entry
  • Quality Assurance
  • Training and Development
  • Client Engagement
  • Administrative and Office Support
  • Inventory Management
  • Database Management
  • Document and Records Management
  • Computer Proficiency
  • Regulatory Compliance
  • Work Prioritization
  • Microsoft Office Suite
  • Remote Office Availability
  • Strong Analytical and Problem Solving Skills
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
  • Teamwork and Collaboration
  • Proficiency in Microsoft Office and G Suite
  • Time Management
  • Excellent Attention to Detail
  • Relationship Building
  • Patient and Empathetic
  • Policies and Procedures Adherence
03/2015 to Current Customer Service Leader Abb Ltd | Senatobia, MS,
  • Hold a friendly and respectable environment for fellow co-workers
  • Count and Declare cash tills at the end of the night after closing
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Troubleshoot situations that arise due to equipment, employees and/or customers
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
08/2022 to Current Lab & Research Assistant Virginia Commonwealth University | Richmond, VA,
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Evaluated test system performance and corrected issues to address underperformance.
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
  • Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Compiled field observations and converted into data to prepare for experiments and tests.
  • Oversaw lab equipment stock and placed orders to expand inventory.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Supplied quality control data for regulatory submissions to support corrective actions.
  • Used scientific method to assist colleagues and supervisors with experiments.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
02/2021 to 05/2021 Teaching Assistant Coding Dojo | Burbank, CA,
  • Serve as TA for PO 150 – Poultry Management course
  • Assist with student entry to Scott Hall bird wing for daily feedings o Provide daily care to student project birds
  • Assist with data collection and management related to PO 150 student project
  • Maintain a excel spreadsheet contain various data that was collected from the students o Assisted students with the functions and formulas of the spreadsheets
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Instructed and monitored students in use and care of equipment and materials.
  • Graded assignments and tests and documented results into filing systems.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
02/2017 to 08/2019 Vet Technician Aza | Lufkin, TX,
  • Prepared and labeled medications and instructed client on administration.
  • Help with the daily operations such as checkups and filling medications
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Delivered excellent service to pet owners to drive repeat business.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with polishing, removing stains and other dental procedures.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and recorded weight, temperature and other vitals.
Expected in 12/2022 to to B.S | Poultry Science Technology North Carolina State University, Raleigh, NC GPA:
Expected in 05/2021 to to A.A.S. | General Agriculture North Carolina State University, Raleigh, NC GPA:
Expected in 05/2021 to to A.A.S | Livestock and Poultry Management North Carolina State University, Raleigh, NC GPA:
Additional Information
  • Delta Tau Alpha Honor Society 2021-2022
  • Rotary Youth Leadership Award (RYLA) April 2016

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Resume Overview

School Attended

  • North Carolina State University
  • North Carolina State University
  • North Carolina State University

Job Titles Held:

  • Customer Service Leader
  • Lab & Research Assistant
  • Teaching Assistant
  • Vet Technician


  • B.S
  • A.A.S.
  • A.A.S

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