SEARCH

Customer Service Leader Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE LEADER
Summary

Pursued continuous development opportunities to advance McDonald's and Hannaford expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.

Outgoing Customer Service Cashier with 5-year background in customer service roles. Excels in any and all retail environments. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Skills
  • Merchandise restocking
  • Customer greeting
  • Customer assistance
  • ID verification
  • Coin counting
  • Effective customer upselling
  • Cash management
  • Issue resolution
  • Cash drawer balancing
  • Cash register operation
  • Customer service
Experience
Customer Service Leader - Hannaford Bros. Co (Lake Placid, NY)December 2019 - December 2019
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Expertly and confidentially handled cash and credit card payments.
  • Implemented company processes to effectively resolve customer service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager in Training - McDonald's (Lake Placid, NY)December 2018 - December 2019
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Learned all aspects of fast food business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Followed mangers advice to improve leadership and supervisory skills.
  • Built and maintained loyal, long-term customer relationships through effective account management and customer service.
Customer Service Cashier - Hannaford Bros. Co (Lake Placid, NY)April 2014 - December 2018
  • Redeemed coupons and cross-sold products.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted product stock to maintain inventory records.
  • Processed returned items in accordance with store policy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Distributed new merchandise efficiently to different departments.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Operated hand and power equipment to lift and transport stock.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
Other in Management Training For McDonalds August 2019Transition into leadership , Latham, NY
High School DiplomaMarch 2010Asheboro community college adult high school , Asheboro, NC
Build Your Own Now

Resume Overview

Companies Worked For:

  • Hannaford Bros. Co
  • McDonald's

School Attended

  • Transition into leadership
  • Asheboro community college adult high school

Job Titles Held:

  • Customer Service Leader
  • Manager in Training
  • Customer Service Cashier

Degrees

  • Other in Management Training For McDonalds
    High School Diploma

Similar Resumes

View All
Customer-Service-Leader-resume-sample

Customer Service Leader

Cumberland Farms

Branford, Connecticut

Posted 1555 days ago