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Customer Service Leader Resume Example

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CUSTOMER SERVICE LEADER
Summary

Pursued continuous development opportunities to advance McDonald's and Hannaford expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.

Outgoing Customer Service Cashier with 5-year background in customer service roles. Excels in any and all retail environments. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Skills
  • Merchandise restocking
  • Customer greeting
  • Customer assistance
  • ID verification
  • Coin counting
  • Effective customer upselling
  • Cash management
  • Issue resolution
  • Cash drawer balancing
  • Cash register operation
  • Customer service
Experience
Customer Service Leader - Company Name (City, State)December 2019 - December 2019
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Expertly and confidentially handled cash and credit card payments.
  • Implemented company processes to effectively resolve customer service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager in Training - Company Name (City, State)December 2018 - December 2019
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Learned all aspects of fast food business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Followed mangers advice to improve leadership and supervisory skills.
  • Built and maintained loyal, long-term customer relationships through effective account management and customer service.
Customer Service Cashier - Company Name (City, State)April 2014 - December 2018
  • Redeemed coupons and cross-sold products.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted product stock to maintain inventory records.
  • Processed returned items in accordance with store policy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Distributed new merchandise efficiently to different departments.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Operated hand and power equipment to lift and transport stock.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
Other in Management Training For McDonalds August 2019Transition into leadership , City, State
High School DiplomaMarch 2010Asheboro community college adult high school , City, State
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Resume Overview

School Attended

  • Transition into leadership
  • Asheboro community college adult high school

Job Titles Held:

  • Customer Service Leader
  • Manager in Training
  • Customer Service Cashier

Degrees

  • Other in Management Training For McDonalds
    High School Diploma

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