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customer service lead resume example with 6 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

A seasoned professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Skills
  • Customer Relationship Management
  • Communication & Presentation
  • Training Support
  • Complex Problem-Solving
  • HR Policy Management
  • Office Administration
  • Microsoft Office Suite, Workday & Tally.
  • Time Management
Work History
05/2022 to Current Customer Service Lead Raymour & Flanigan Furniture | , , Thunder Bay, ON
  • Currently supervising a team of 5 customer service representatives for day-to-day operations
  • Effectively managing 100+ guests and a high call volume (>70 calls) by implementing time management skills.
  • Conducted training and orientation of 8 new customer service representatives
  • Optimized team performance to achieve a 15% increase in customer satisfaction
  • Gained cross-functional experience through coordination with housekeeping, security, restaurant, and sales department.
12/2020 to 11/2021 Senior Executive, Business Development Doane University | , , Delhi, India
  • Increased sales and revenue by 10% recruiting over 100 students.
  • Overachieved Q2 & Q3 sales targets by 14% and 10% respectively.
  • Awarded the ‘Key Contribution Award’ for revenue growth through high counseling standards
  • Well-versed with CRM tools (Lead squared) to manage data and conduct timely follow-up
04/2019 to 09/2019 Assistant Manager, Business Development Panasonic Corporation Of North America | , , Delhi, India
  • Increased the student intake for CFA & CFP courses by proactive counseling.
  • Assessed student interests and skills and provided information about pursuing suitable courses.
03/2018 to 03/2019 Executive - Operations CL Educate Limited | , , Delhi, India
  • Generated walk-ins and a better conversion ratio by advising potential students and parents about various colleges' and universities' admissions criteria and processes.
  • Proposed strategies to achieve quarterly, and yearly sales targets to maximize profitability.
03/2016 to 02/2018 Admission Counselor Shri Educare Limited | , , Delhi, India
  • 133% achievement of the sales target was applauded by the CEO and Centre Head
  • Effectively conducting BTL activities to build rapport with the schools and other organizations
  • Implemented major changes in the institute's website to generate more leads.
06/2015 to 03/2016 Management Trainee Future Group | , , Delhi, India
  • Managed a team of 35 people consisting of team leaders, team members, and promoters.
  • Maintained proper product levels and inventory controls with the help of SAP software
  • Ensured appropriate presentation of goods considering factors such as the expiry of the product, the shelf life of the product, the FIFO method, and high-selling items.
Education
Expected in 04/2023 Post Graduate Diploma | International Business & Human Resource Management Confederation College, Thunder Bay, ON, GPA:
Expected in 03/2015 MBA | Retail Management Birla Institute of Management Technology, Delhi , India , GPA:
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/JessicaClaire/
Skills
  • Customer Relationship Management
  • Communication & Presentation
  • Training Support
  • Complex Problem-Solving
  • HR Policy Management
  • Office Administration
  • Microsoft Office Suite, Workday & Tally.
  • Time Management
Work History
05/2022 to Current Customer Service Lead Victoria INN | ,
  • Currently supervising a team of 5 customer service representatives for day-to-day operations
  • Effectively managing 100+ guests and a high call volume (>70 calls) by implementing time management skills.
  • Conducted training and orientation of 8 new customer service representatives
  • Optimized team performance to achieve a 15% increase in customer satisfaction
  • Gained cross-functional experience through coordination with housekeeping, security, restaurant, and sales department.
12/2020 to 11/2021 Senior Executive, Business Development Unacademy | ,
  • Increased sales and revenue by 10% recruiting over 100 students.
  • Overachieved Q2 & Q3 sales targets by 14% and 10% respectively.
  • Awarded the ‘Key Contribution Award’ for revenue growth through high counseling standards
  • Well-versed with CRM tools (Lead squared) to manage data and conduct timely follow-up
04/2019 to 09/2019 Assistant Manager, Business Development International College of Financial Planning | ,
  • Increased the student intake for CFA & CFP courses by proactive counseling.
  • Assessed student interests and skills and provided information about pursuing suitable courses.
03/2018 to 03/2019 Executive - Operations CL Educate Limited | ,
  • Generated walk-ins and a better conversion ratio by advising potential students and parents about various colleges' and universities' admissions criteria and processes.
  • Proposed strategies to achieve quarterly, and yearly sales targets to maximize profitability.
03/2016 to 02/2018 Admission Counselor Shri Educare Limited | ,
  • 133% achievement of the sales target was applauded by the CEO and Centre Head
  • Effectively conducting BTL activities to build rapport with the schools and other organizations
  • Implemented major changes in the institute's website to generate more leads.
06/2015 to 03/2016 Management Trainee Future Group | ,
  • Managed a team of 35 people consisting of team leaders, team members, and promoters.
  • Maintained proper product levels and inventory controls with the help of SAP software
  • Ensured appropriate presentation of goods considering factors such as the expiry of the product, the shelf life of the product, the FIFO method, and high-selling items.

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Resume Overview

School Attended

  • Confederation College
  • Birla Institute of Management Technology

Job Titles Held:

  • Customer Service Lead
  • Senior Executive, Business Development
  • Assistant Manager, Business Development
  • Executive - Operations
  • Admission Counselor
  • Management Trainee

Degrees

  • Post Graduate Diploma
  • MBA

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