customer service lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Versatile client services professional with broad-ranging experience in account management, customer service, project management and oral/written communications seeking growth and advancement within a successful, thriving industry.
  • Account management
  • Customer service
  • Customer relations
  • Project management 
  • Quality control monitoring
  • Oral and written communications
  • Organizational skills
  • Team building expertise
  • Multi-tasking
  • Operating in a fast-paced environment


Customer Service Lead, 06/2007 to Current
Monster Beverage 1990 CorporationChicago, IL,
  • Effectively coordinate weekly/monthly events; monitor production schedules and job workflow throughout multiple divisions within the company, including pre-press, production and shipping.
  • Accurately communicate account and schedule changes to internal customers.
  • Execute and monitor quality assurance measures.
  • Provide proposals and advertising solutions for clients, responding to their business needs.
  • Schedule and coordinate outside vendor services, such as stitching, trimming, de-collating, tabbing and mailing.
  • Review and approve customer invoices; verify and submit purchase orders.
  • Helped develop training procedures for new processes.
  • Provided weekly quality, and monthly, production reports and updates to senior management.
  • Provided a high level of product and leadership support to representatives and clients.
  • Oversaw 3 direct reports.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints. 
  • Interviewed, hired and trained new quality customer service representatives.
ACCOUNT MANAGER, 05/2005 to 06/2007
Final Staffing UsaLafayette, IN,
  • Managed print production and national/international distribution for 20+ trade magazines, prepared customer information for internal distribution and monitored the production workflow.
  • Tracked and maintained schedules internally, coordinating with purchasing, paper, scheduling, pre-press, pressroom, bindery, inventory/inserts, shipping and mailing services.
  • Submitted instructions and coordinated printing projects with outside vendors.
  • Reviewed and verified purchase orders, quotes and invoices for billing purposes.
  • Resolved customer questions, issues and complaints.
ACCOUNT ADMINISTRATOR, 04/2000 to 04/2005
Deutsche BankJacksonville, FL,
  •  Successfully managed multiple national and regional advertising print accounts for established customer base. 
  • Created, submitted and maintained annual advertising schedules. 
  • Prepared and distributed information to appropriate divisions and departments; acted as a liaison with internal and external departments to execute ongoing printing projects.
  • Developed and maintained extremely strong professional relationships with customers, hosting customer plant tours and visits for numerous accounts.
First Hawaiian BankKailua, HI,
  • Coordinated specialty printing projects, including signage, for a major national account.
  • Provided quotations, set up production programs, created and tracked production schedules.
  • Designed and proofread various types of printing projects.
ACCOUNT EXECUTIVE , 07/1997 to 09/1999
Waggener EdstromAtlanta, GA,
  • Planned, prepared and managed various types of direct marketing programs for new and established clients; reviewed ongoing marketing programs, proofread marketing pieces.
  • Monitored daily production schedules, acting as liaison with various internal service departments; analyzed and interpreted response reports, managed client inventory.
  • Communicated with, and provided support for, sales department, clients and advertising agencies regularly via conference calls and account meetings.
Vance PublishingCity, STATE,
  • Managed daily production operations for nationally-ranked, monthly trade magazines; acted as liaison with printing facility and outside vendors.
  • Established and maintained annual production schedules for magazines, including sales, and editorial and outside vendor deadlines.
  • Determined publication sizes, advertising versus editorial content, reviewed newly-created, 4-color process film separations; proofread and edited internally produced advertisements; coordinated typesetting and layout of special projects, such as inserts and outserts.
  • Developed and implemented procedures to coordinate efforts of department personnel to increase efficiency.
  • Trained new employees and interns.
Bachelor of Science: Public Relations Marketing, Expected in to University of Central Missouri - Warrensburg, MO
Print Production, Public Relations, Marketing, Advertising
Advertising, billing, quality control, client communications, direct marketing, layout, mailing, marketing, meetings, print production, proposals, scheduling,

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Resume Overview

School Attended

  • University of Central Missouri

Job Titles Held:

  • Customer Service Lead


  • Bachelor of Science

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