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Customer Service Lead and Top Brand Associate Resume Example

Resume Score: 80%

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CHARLIE
COSSE
Professional Summary

Ambitious and self motivated customer service professional with extensive experience in the Service and Sales industries. Solid team player with outgoing, positive demeanor and proven interpersonal skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and assuring superior guest experiences. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Office and G Suite proficiency
  • Creative problem solving/troubleshooting and conflict resolution
  • Timely responses to all inquiries
  • Professional telephone Etiquette
  • Teamwork and Peer Management
  • Strategic Sales Knowledge
  • Typing speed of 74 words per minute
  • Meticulous attention to detail
  • Organization & Time management
  • Quality Assurance
  • Warehousing functions knowledge
  • Operations management
  • Verbal and written communication skills
  • Passion and Comfortability in Business Development
Education
Chino Hills High SchoolCity, StateExpected in 05/2021High School Diploma
Chaffey CollegeCity, StateExpected in 05/2021CPHRM Certificate: Healthcare Occupations
Work History
Company Name- Customer Service Lead and Top Brand Associate
City, State06/2020 - Current
  • Achieved and consistently exceeded revenue quota through skillfully promoting available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environments while still focused on addressing specific needs and recommending adequate solutions.
  • Maintained customer satisfaction with forward-thinking strategies such as utilizing strong communication and negotiation skills
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Company Name- Website Designer
City, State05/2019 - Current
  • Implemented website maintenance, content management, update and security resource tutorials to assist end-user training.
  • Developed functional digital design concepts across various platforms to strengthen company brand and identity.
  • Multi-tasked across multiple focuses to compile, refine and generate webpage roadmap to meet deadlines and expectations.
  • Applied latest emerging technology, software and project application trends to update and maintain site presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
  • Provided ongoing efficiency, security maintenance and patching on website interface to maintain viability after launch.
Company Name- Social Media Marketing Manager
City, State05/2019 - 10/2020
  • Revamped client websites by identifying the target audience and key segments through in-depth analysis of competitor brands and related trends.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, and strengthening customer loyalty.
  • Aligning consistent brand messaging and visual designs across all digital outlets by creating and facilitating marketing content such as blogs, online contests, promotional materials, and reward programs to attract new customers.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
Company Name- Service and Success Lead Manager
City, State08/2019 - 06/2020
  • Consistently received positive feedback from guests on performance reviews.
  • Organized and attended meetings, including compiling all related documents and reports, household and maintenance inventory and schedules including filing paperwork and organizing computer-based information
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Accomplishments
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide for every month of service to exceed customer satisfaction goals from the bottom of the SoCal region to a #2 rank, nationally.
  • Product Promo - Achieved highest Number of new credit accounts opened within one-month period; Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Communication - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Resume Overview

School Attended

  • Chino Hills High School
  • Chaffey College

Job Titles Held:

  • Customer Service Lead and Top Brand Associate
  • Website Designer
  • Social Media Marketing Manager
  • Service and Success Lead Manager

Degrees

  • High School Diploma
    CPHRM Certificate : Healthcare Occupations

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