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Customer Service Lead And Top Brand Associate resume example with 2 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Retail and Management industries. Solid team player with outgoing, positive demeanor and proven interpersonal skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and assuring outstanding service and superior guest experiences. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Multi-line phone talent & Professional telephone demeanor
  • Ability To Adapt
  • Assess Customer-Specific Issues
  • Exceed personal and company-wide sales targets and call handling quotas
  • Creative problem solving
  • Efficient and thoughtful conflict resolution
  • Teamwork and Peer Management
  • Strategic Sales Knowledge
  • Meticulous record keeping and document filing
  • Organization & Time management
  • Quality Assurance
  • Excellent Communication
  • Active Listening
Education
Chino Hills High School Chino Hills, CA Expected in 05/2021 High School Diploma : - GPA :
Chaffey College Rancho Cucamonga, CA Expected in 05/2021 CPHRM Certificate : Healthcare Occupations - GPA :
Work History
Peraton - Customer Service Lead and Top Brand Associate
Las Cruces, NM, 06/2020 - Current
  • Achieved and consistently exceeded revenue quota through skillfully promoting available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environments while still focused on addressing specific needs and recommending adequate solutions.
  • Maintained customer satisfaction with forward-thinking strategies such as utilizing strong communication and negotiation skills
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Comcast - Website Designer
Commiskey, IN, 05/2019 - Current
  • Implemented website maintenance, content management, update and security resource tutorials to assist end-user training.
  • Developed functional digital design concepts across various platforms to strengthen company brand and identity.
  • Multi-tasked across multiple focuses to compile, refine and generate webpage roadmap to meet deadlines and expectations.
  • Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
  • Furnished research and materials based on up-to-date web design standards.
  • Employed coding practices based on commonly accepted standards to establish site layout and user interface that addresses organizational demand based on predetermined parameters and expectations.
  • Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous mobile-friendly versions.
  • Applied latest emerging technology, software and project application trends to update and maintain site presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
  • Provided ongoing efficiency, security maintenance and patching on website interface to maintain viability after launch.
Higher Presence Media - Social Media Marketing Manager
City, STATE, 05/2019 - 10/2020
  • Revamped client websites by identifying the target audience and key segments through in-depth analysis of competitor brands and related trends.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, and strengthening customer loyalty.
  • Increased customer engagement through social media.
  • Planned and instituted social media marketing plan for clients.
  • Aligning consistent brand messaging and visual designs across all digital outlets by creating and facilitating marketing content such as blogs, online contests, promotional materials, and reward programs to attract new customers.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
  • Used Google Analytics to analyze conversion rates across multiple digital channels.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Trinity Speaks, LLC - Personal Assistant to the Owner
City, STATE, 08/2019 - 06/2020
  • Consistently received positive feedback from guests on performance reviews.
  • Kept detailed track of household and maintenance inventory and schedules including filing paperwork and organizing computer-based information
  • Displayed absolute discretion at handling confidential information.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Wrote reports, executive summaries and newsletters.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Accomplishments
  • Collected customer feedback and made process changes to exceed customer satisfaction goals from the bottom of the SoCal region to a #2 rank, nationally.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide for every month of service.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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Resume Overview

School Attended

  • Chino Hills High School
  • Chaffey College

Job Titles Held:

  • Customer Service Lead and Top Brand Associate
  • Website Designer
  • Social Media Marketing Manager
  • Personal Assistant to the Owner

Degrees

  • High School Diploma
  • CPHRM Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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