SEARCH

Customer Service Lead Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
WJ
CUSTOMER SERVICE LEAD
Professional Summary
Skills
  • Microsoft Word (Less than 1 year)
  • PowerPoint (Less than 1 year)
  • Scanner. (Less than 1 year)
  • Word (Less than 1 year)
  • ADDITIONAL INFORMATION
  • Computer skills. Intermediate Microsoft Word, PowerPoint, Google chrome, Yahoo, know how to use a scanner.
  • Art
  • Audio
  • Cash register
  • CNA
  • Hardware
  • Cooking
  • English
  • Materials
  • PowerPoint
  • Windows
  • Window
  • Word
  • Microsoft Word
  • Nursing
  • Organizing
  • Bathing
  • Polish
  • Presentations
  • Progress
  • Speaking
  • Scanner
  • Tables
  • Teaching
  • Type
  • Articles
  • First Aid and CPR
Work History
04/2018 - CurrentCustomer Service Lead | Company Name - City, State
  • McDonalds crew members work do front counter taking food out helping customers through the ordering process.
  • A]Also operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks serving the customer,cleaning including wiping tables swiping and moping.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
01/2017 - 08/2017Environmental Services | Company Name - City, State
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Dust and polish furniture and equipment.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Hang draperies and dust window blinds.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Remove debris from driveways, garages, and swimming pool areas.
03/2009 - 11/2010Student Assistant | Company Name - City, State
  • Assisted elderly residents with activities such as exercising, cooking, dancing, etc.
  • Assisted CNA's with duties such as; stocking and organizing rooms.
  • Making beds and feeding residents.
08/2008 - 06/2009School Aide | Company Name - City, State
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts.
  • Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
  • Observe students' performance, and record relevant data to assess progress.
  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.
  • Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
  • Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Type, file, and duplicate materials.
  • Laminate teaching materials to increase their durability under repeated use.
  • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
  • Assist in bus loading and unloading.
  • Maintain computers in classrooms and laboratories and assist students with hardware and software use.
  • Assisted children with art projects.
  • Helped with clean up.
  • Assisted in the library.
Education
Lorenzo Walker Technical College, City, StateCertified Nursing Assistant:
Lely High School, City, StateHigh School Diploma:
Accomplishments

Certified in

* Alzeheimer/ Domestic Violence / HIPPA Law/infection Control/OSHA/HIV&AIDS

* Self Administered medications & preventing medical errors

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lorenzo Walker Technical College
  • Lely High School

Job Titles Held:

  • Customer Service Lead
  • Environmental Services
  • Student Assistant
  • School Aide

Degrees

  • Certified Nursing Assistant :
    High School Diploma :

Similar Resumes

View All
Lead-Customer-Service-Associate-resume-sample

Lead Customer Service Associate

Jacksonville, Florida