LiveCareer-Resume

customer service lead resume example with 7+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Intelligent customer lead with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Customer Service Excellence
  • Team Oversight
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Staffing Oversight
Work History
08/2020 to 04/2021 Customer Service Lead Takeda Pharmaceutical Company Ltd | Villa Park, IL,
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Resolved concerns with products or services to help with retention and drive sales.
05/2017 to 04/2018 Warehouse Worker Jbs Usa | London, AR,
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated RF scanners to track merchandise and verify contents of containers.
10/2015 to 05/2017 Picker Packer Bertelsmann | Miami, FL,
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
02/2007 to 05/2011 Shift Manager Festival Foods | New London, WI,
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Expected in to to Diploma | Magna Vista High School, Ridgeway, VA GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Magna Vista High School

Job Titles Held:

  • Customer Service Lead
  • Warehouse Worker
  • Picker Packer
  • Shift Manager

Degrees

  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: