CUSTOMER SERVICE LEAD Resume Example

➢ Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution. ➢ Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation, and replenishment. ➢ Leads overall store earnings by driving top line sales while managing controllable contribution. ➢ Drives results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers. ➢ Manages and measures progress and results against key targets. ➢ Ensures service, merchandising, and operational standards are met through company-defined practices and processes. ➢ Ensures that each associate is providing customers with exceptional customer service. ACCESSORY SPECIALIST ➢ Supports the Company vision through execution of accessory merchandise management and presentation in store location. ➢ Executes the visual plan for accessories as directed by Corporate Visual team. ➢ Engages customers while completing daily routines and assigned tasks. ➢ Maximize sales and visual impact through optimal arrangement of accessory tables and fixtures. ➢ Assist with accurate and timely execution of merchandise markdowns. ➢ Support accurate and efficient Store-to-Store Transfers and Headquarters returns. HEAD CASHIER ➢ Handles all types of customer transactions; receives payment and/or obtains credit card authorization and is responsible for ensuring accuracy of such processes. ➢ Acts on behalf of Assistant Store Manager or Store Manager in the absence of either or both of these individuals; assists with opening and closing the store. ➢ Greets customers in a friendly, professional manner and provides quick, responsive customer service. ➢ Reviews point of sale transactions for compliance with company policies and procedures; reconciles cash with sales records daily; performs general record keeping and accounting duties; performs computer data entry as required. ➢ Provides training for new cashiers on policies and procedures related to point of sale computer system. ➢ Oversees the checkout stations and the effective operation of the front of the store: regularly monitors checkout stations to ensure adequate cash available; ensures that checkout areas are properly maintained in clean and orderly condition; approves transactions that require multiple reviews. ➢ Creates and maintains merchandise displays to ensure that they meet company standards. ➢ Assisted teacher with classroom activities. ➢ Prepared activity handouts for students ➢ Interacted frequently and respectfully with children during activities and routines. ➢ Followed all safety and health rules while supervising all children at all times. ➢ Demonstrated awareness of the entire group whether working with a small group or individual children.