Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Smoothly handle simultaneous customer and associate needs daily. Skilled researcher with good communication abilities and analytical problem-solving strengths gained during [Number]+ years in [Job Title] positions. Focused on increasing team performance with [Action] and [Action]. Hands-on team lead in customer rapport and expertise pacifying angry clients. Looking to add value in a new Customer Service Lead role with a [Type of Organization] company. Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques.

  • Customer service optimization
  • Customer service experience
  • Customer orders
  • Inbound Customer Service
  • Work order entry
  • Customer service, education, and counseling
  • Collaborative Leadership
  • Customer liaison
  • Order interpretation
  • Proofreading
  • Independent worker
  • Administrative support
  • Content editing knowledge
  • Documentation skills
  • Communications
  • Relationship development
  • MS Office
  • Customer focused-service
  • High-quality customer service
  • Customer service specialist
  • Customer service professional
  • Customer service management
  • Effective customer service
  • Leadership communications
  • Project manager supervision
  • Maintains confidentiality
  • Word processing
  • Business administration
  • Grammar understanding
  • Printing procedures understanding
  • Business operations
  • Problem resolution
  • Team management
Work History
08/2014 to Current
Customer Service Lead /Order Entry Manager Gill Bebco, LLC City, STATE,
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
03/2007 to 06/2014
Project Coordinator /Customer Service Representative Barton Nelson, Inc. (Bebco) City, STATE,
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
01/1998 to 12/2008
Owner & Photographer Reflections Photography City, STATE,
  • Planned and prepared for all on-location and studio shoots.
  • Shot photographs in controlled lab, field and remote environments.
  • Selected and set up appropriate props, backdrops and lighting.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Photographed high-quality images for both print and internet distribution.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Completed complex photo shoots involving large-scale performances at indoor and outdoor venues.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
  • Built loyal account base and long-term business relationships with [Type] accounts.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
01/2006 to 03/2007
Contractor - ERE Retail Leasing & ConstructionTeam Great Plains Land Services For Sprint Nextel City, STATE,
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Assisted [Job title]s by conducting research into issues such as [Type], compiling information and preparing summaries.
  • Supported team of [Number] attorneys in practice of [Type] law.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Expected in 05/1990
Bachelor of Arts: Photo-Communications & English Writing
St. Edward's University - Austin, TX
Expected in 05/1986
High School Diploma:
Northeast High School - Kansas City, MO

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Resume Overview

School Attended

  • St. Edward's University
  • Northeast High School

Job Titles Held:

  • Customer Service Lead /Order Entry Manager
  • Project Coordinator /Customer Service Representative
  • Owner & Photographer
  • Contractor - ERE Retail Leasing & ConstructionTeam


  • Bachelor of Arts
  • High School Diploma

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