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Customer Service & Hospitality Resume Example

Resume Score: 100%

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CUSTOMER SERVICE & HOSPITALITY
Education
San Diego State University 
Bachelor of Arts in Communication; 3.2 GPA
Scholar Athlete 2013-2017
Captain of Division I Women's Rowing 
Experience
The Lodge at Torrey PinesSan Diego, CACustomer Service & Hospitality05/2016 to Current
-Always put the customer first. Stayed extra hours to serve customer's wants and needs.
-Had multiple reviews written about me on Hotel surveys complimenting my customer service.
-Conducted inventory sheets and made reports back to managers of food and beverage product at the hotel
-Presented strong transferable skills and was asked to work in other customer service departments within the Hotel. 
LuluLemon AthleticaSan Diego, CASales Floor Associate10/2016 to 02/2017
-Improved sales by efficiently communicating the quality and use of each product to the customers.
-Attended team-leader meetings and activities, brought ideas to the company that would help engage the customers more with the brand.
-Chosen to work the front of the store to help improve store traffic and engaged well in friendly customer service 
Bruxie'sSan Diego, CACustomer Service & Hospitality11/2012 to 08/2013
-Consistently received great customer feedback, going above and beyond for customer needs even after store hours.
-Showed strong leadership qualities and was asked to become a floor leader. -Memorized menu, with ability to up-sell many items. 
Rewards & Honors
Division I Women's Rowing Team Relevant Skills
-Rowed all 4 years; earned a full athletic scholarship by my second year.
-Self motivated, disciplined and hard-working with the ability to learn new things quickly.
Captain of the Year & MVP
-Constantly encouraging and pushing my teammates to be better and work harder. Not only leading by example but also verbal leadership.
-Initiated Captain's practices, voluntary practices held by me during off season & 8 hour weeks.  
-Pushed for new team standards of commitment; no drinking during season.
-Led team to first Gold and Silver medal at multiple races. 
Student Athlete Advisory Committee Representative
-Chosen to represent my team on behalf of the athletic department, help initiate change within teams.
-Encouraged outside team support, other teams would be rewarded points if they attended other sporting games.  Points led to end of year prize.  
Newcomer of the Year
-Working my way up to the varsity boat within the first month of ever rowing.
-Took on leadership roles early in my career, helping other freshman and novice get in better shape.  Teammates would come to me to help them improve strength and endurance.  
Mentor
- Asked by my Juinor High School to come back and talk to the students about leadership and college athletics.  
-Influenced young students to take rowing lessons and step outside their comfort zone of sports.  
Community Service
Shop With A Jock 
-Chosen every year by SDSU Athletics to take children shopping during Christmas.                  
Women in Sports Day
-Selected to mentor young women to work towards their goals.  Encouraged young girls to pursue athletics while teaching them how to row.  
Francis Parker School 
-Coordinated a team community service day to help coach children's special needs basketball games.  
Father Joe's
-Led team bonding opportunities by having our team serve dinners to a homeless shelter.      
Vista Grande Elementary
-Communicated the importance of physical activity and sports .         
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Lodge at Torrey Pines
  • LuluLemon Athletica
  • Bruxie's

Job Titles Held:

  • Customer Service & Hospitality
  • Sales Floor Associate

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