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customer service grocery dairy associate resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Professional Summary

Retail Sales Associate with more than 32years in the retail industry. Areas of expertise include sales, customer relations and inventory management . Customer-focused Retail Sales Associate with a solid background in Textile, Electronics, and Agricultural industries. Desires a position as Retail Order Writer .

Skills
  • Warehousing functions
  • Order fulfillment
  • Customer-oriented
  • Stock management
  • Displays Building
  • Food safety certified
  • Order invoice knowledge
  • Freshness control
  • Product stocking
  • Task delegation
  • Coordination of inventory
  • Dairy department management
  • Retail materials management
  • Merchandising strategies
  • Merchandising
  • Stocked and rotated racks and display cases to ensure freshness and proper appearance
Work History
11/2018 to Current Customer Service Grocery /Dairy Associate Six Flags, Inc. | Glendale, AZ,
  • Maintained efficient and accurate stockroom operations
  • Created Customer-First environment through proper sales floor and backroom presentation standards
  • Ensured customer service standards were upheld when on the sales floor
  • Greeted and assisted customers with questions and concerns regarding out of stock items and locations for items within the store
  • Maintained shelves both for cleanliness and stocked shelves to full throughout the day
  • Made sure our approximately 450 to 600 Truck load daily product are stocked through out the shift to shelves
  • Disassembled and sorted pallets of merchandise into various different aisles to be stocked, lifting upwards of 120 pounds at a time
  • Responsible for ordering merchandise and correcting/maintaining shelf "caps"
  • Educated customers on promotions to enhance sales
  • Answered customer telephone calls promptly and in appropriate manner
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
04/2012 to 11/2018 Customer Service Grocery/Frozen/Dairy Team Member . Wegmans Food Supermarket . | City, STATE,
  • Created a Customer-First environment through proper sales floor and backroom presentation standards
  • Ensured customer service standards are upheld when on the sales floors
  • Operated electrical power equipment, such as forklifts and pallet jacks, to unload delivery
  • Signed and price tagged grocery products. Provided excellent customer service by assisting the needs of the consumer
  • Promoted sales and the company as a whole .Insured store and work area was cleaned and sanitized
  • Unloaded merchandise from trucks, stacked boxes on pallet and organized items on shelves
  • Insured store and work area was cleaned and sanitized
  • Conducted shelf inventory, removed out of date food from shelves and discarded in proper location
  • Built displays and hung signage for products
  • Attended sales, vendor and product training to maximize knowledge
  • Sorted final products according to specified regulatory, customer or company standards
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe
  • Kept work areas clean, neat and organized to promote safety, productivity and team success
  • Recommended products to customers to drive sales
  • Marked down and retagged products for special promotions
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
  • Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Made sure our approximately 450 to 600 Truck load daily product are stocked through out the shift to shelves
03/2011 to 04/2012 Security Guard Manor Care | City, STATE,

Ensure the safety of our Clients and the surrounding Buildings ,at all times .

Answering approximately 25 incoming calls and faxes per day from Customers .

  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
  • Oversaw premises to identify safety risks and ensure employee and visitor safety
  • Monitored and secured 4 building entrances
  • Responded to emergency situations, typically within 15-60 seconds to minimize risk and injury
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests
  • Monitored 6 security cameras and fire, building and alarm systems
  • Maintained safety by quickly responding to alarms and investigating disturbances
07/2007 to 04/2012 Customer Service Grocery/Dairy Associate. Food Lion | City, STATE,
  • Created a Customer-First environment through proper sales floor and backroom presentation standards
  • Ensured customer service standards are upheld when on the sales floors
  • Operated electrical power equipment, such as forklifts and pallet jacks, to unload delivery
  • Signed and price tagged grocery products. Provided excellent customer service by assisting the needs of the consumer
  • Promoted sales and the company as a whole .Insured store and work area was cleaned and sanitized
  • Unloaded merchandise from trucks, stacked boxes on pallet and organized items on shelves
  • Insured store and work area was cleaned and sanitized
  • Conducted shelf inventory, removed out of date food from shelves and discarded in proper location
  • Built displays and hung signage for products
  • Attended sales, vendor and product training to maximize knowledge
  • Sorted final products according to specified regulatory, customer or company standards
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe
  • Kept work areas clean, neat and organized to promote safety, productivity and team success
  • Recommended products to customers to drive sales
  • Marked down and retagged products for special promotions
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
  • Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
Education
Expected in 09/2018 to to Certificate/ Licensure . | Medication Technician Irene's Health , .Suite Ba, GPA:
Expected in 07/2018 to to Certificate / Licensure . | Medication Technician Top Knowl, 21 L ,Suite 405 .Baltimore ,Maryland .212O2 ., GPA:
Expected in 03/2014 to to High School Diploma | Howard Community College/ Non Credit Classes., Columbia, MD GPA:
Expected in 07/2008 to to Certificate/ Licensure . | Geriatric Nursing CARE 'XPERT ACADEMY, 13321 New Hampshire Ave ,Suite 205 , GPA:

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Resume Overview

School Attended

  • Irene's Health
  • Top Knowl
  • Howard Community College/ Non Credit Classes.
  • CARE 'XPERT ACADEMY

Job Titles Held:

  • Customer Service Grocery /Dairy Associate
  • Customer Service Grocery/Frozen/Dairy Team Member .
  • Security Guard
  • Customer Service Grocery/Dairy Associate.

Degrees

  • Certificate/ Licensure .
  • Certificate / Licensure .
  • High School Diploma
  • Certificate/ Licensure .

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