Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Systems knowledge include SAP, Smart Business Client, Lotus, Outlook, Excel and Word. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Responsible for successfully operating order management system, building relationships with both customers and venders and following up on orders to exceed customers expectation.
Responsible for retaining accounts by addressing potential cancellations and offering catered solutions to maintain account status. Work closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Responsible for taking incoming customer calls and creating dispatch ticket for each service call. Keeping organized and updated customer files in database while creating contract proposals if relevant.
Responsible for receiving 911 and administrative phone calls and dispatching emergency vehicles to emergency locations as necessary. Advises callers on best course of action while on line and prioritize emergency situations as needed.
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