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Customer Service Engineer Resume Example

Resume Score: 80%

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CUSTOMER SERVICE ENGINEER
Summary

Customer service-oriented Electronic Technician committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.

Highlights

Hardware support and troubleshooter


Customer service focused


Adaptive team player


Energetic work attitude

Accomplishments

Nominated for PAR Club, Xerox's Service Excellence Award four times.

Experience
December 1984
to
April 2012
Xerox CorporationRichmond, VACustomer Service Engineer

Performed repair and maintenance procedures on a wide range of Xerox products from low volume copiers to high volume duplicators, performed software updates to the equipment, maintained a repair parts inventory, performed all administrative tasks relating to that position including continual training for improvement of customer, technical, and personal skills.

October 1983
to
December 1984
Central Fidelity BankRichmond, VABank Teller

Handling currency, banking transactions

October 1983
to
October 1979
Truckstops of AmericaAshland, VAShift Manager

Responsible for scheduling employee hours, handling customer complaints, verification and handling of company funds, supervising the operations of fuel, parts, and repair facility.

October 1976
to
October 1979
United States NavyCharleston, SCElectronic Warfare Technician

Operated a suite of passive electronic receiving equipment and auxiliary systems. Performed preventative maintenance and repair procedures. Maintained and operated test equipment.

Education
1984
J. Sargeant Reynolds Community CollegeRichmond, VA, USAAssociate of Applied Science: Electronic Technology
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Resume Overview

Companies Worked For:

  • Xerox Corporation
  • Central Fidelity Bank
  • Truckstops of America
  • United States Navy

School Attended

  • J. Sargeant Reynolds Community College

Job Titles Held:

  • Customer Service Engineer
  • Bank Teller
  • Shift Manager
  • Electronic Warfare Technician

Degrees

  • Associate of Applied Science : Electronic Technology

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