Customer service-oriented Electronic Technician committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
Hardware support and troubleshooter
Customer service focused
Adaptive team player
Energetic work attitude
Nominated for PAR Club, Xerox's Service Excellence Award four times.
Performed repair and maintenance procedures on a wide range of Xerox products from low volume copiers to high volume duplicators, performed software updates to the equipment, maintained a repair parts inventory, performed all administrative tasks relating to that position including continual training for improvement of customer, technical, and personal skills.
Handling currency, banking transactions
Responsible for scheduling employee hours, handling customer complaints, verification and handling of company funds, supervising the operations of fuel, parts, and repair facility.
Operated a suite of passive electronic receiving equipment and auxiliary systems. Performed preventative maintenance and repair procedures. Maintained and operated test equipment.
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