customer service edi coordinator resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Focus
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Expected in to to
Bachelor of Science: Business, Integrated Supply Chain and Operations University of Phoenix - , GPA: University of Phoenix April 2011 Bachelor of Science in Business-Concentration in Integrated Supply Chain and Operations
Expected in to to
Associates: Business and Applied Science, English Wabaunsee Community College - , GPA: Wabaunsee Community College June 2004 Associates in Business and Applied Science Applicable Skills/ Certifications Bilingual in English and Spanish. Clerical Computer Operating Systems: Windows Windows Software Applications: Outlook, Excel, Word, Access and Power Point. Business Math SQL
Accomplishments
Delivered outstanding customer service, by resolving customer issues such as billing inquires or trouble shooting phones
Work Experience
01/1 to Current
Customer Service/EDI CoordinatorWEA Corporation – City, STATE,
Defined product data standards and keyed data into label copy application systems.
Assisted with product data management activities of the North American Product Data Management Center.
Supported regional product data standards in partnership with regional labels as well as other product data management personnel.
Established and managed national/regional retail, rack and one stop account relationships.
Analyzed daily marketing reports to spot trends in both regional/national sales and record spin activity.
Monitored and coordinated purchasing of inventory with accounts and distribution centers.
Provided presentations of new release product and sales marketing information.
Assisted with generating and analyzing sales and marketing reports that include: new release tracking, Soundscan, BDS, impact reports, new release orders and catalog programs.
Acted as a liaison between retail customers and their sales and marketing staffs, booked advertising programs, and provided artist information.
Assisted with any special assignments and other related tasks as required.
Monitored and conducted daily maintenance of all electronic transmitted orders from all regular accounts.
Provide logistical support for both Sales and EDI departments.
Tracked orders and shipments
A point of reference to accounts and other internal departments such as: inventory, sales and marketing, operations, logistics and management.
Entered purchase orders, return authorizations, and created discrepancy cases with ESS and Clarify systems.
01/2009 to 03/2011
Premier / Retail Sales Service RepresentativeCricket Communications – City, STATE,
Educated employees and customers about wireless phones, service plans and accessories to meet market goals.
Worked in the indirect channel supporting the indirect dealer by providing warranty exchanges and insurance claims.
Delivered outstanding customer service, by resolving customer issues such as billing inquires or trouble shooting phones.
Maintained owned inventory and supported corporate store inventory counts when needed.
09/2007 to 11/2008
Small Business Specialist/Licensed Personal BankerJ.P. Morgan Chase – City, STATE,
Provided customers with products & services that met their financial needs such as bank accounts, lending and investments.
Acquired, retained and expanded new and existing relationships; by proactively meeting with clients face to face or by phone to discover their financial needs and recommending a product solution.
Maximized the depth and profitability of a customer through partnering with other sales specialists, in retail lending, small business, investments and other product areas.
In a dual role, prospected local small business in the area, to help owners grow their business in the areas of retail and lending.
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Resume Overview
School Attended
University of Phoenix
Wabaunsee Community College
Job Titles Held:
Customer Service/EDI Coordinator
Premier / Retail Sales Service Representative
Small Business Specialist/Licensed Personal Banker