Bachelor of Science, Business, Integrated Supply Chain and OperationsUniversity of PhoenixUniversity of Phoenix April 2011 Bachelor of Science in Business-Concentration in Integrated Supply Chain and Operations
Associates, Business and Applied Science, EnglishWabaunsee Community CollegeWabaunsee Community College June 2004 Associates in Business and Applied Science Applicable Skills/ Certifications Bilingual in English and Spanish. Clerical Computer Operating Systems: Windows Windows Software Applications: Outlook, Excel, Word, Access and Power Point. Business Math SQL
Delivered outstanding customer service, by resolving customer issues such as billing inquires or trouble shooting phones
Customer Service/EDI CoordinatorMar 2011 to Current WEA Corporation － Aurora Minneapolis Burbank, IL MN CA
Defined product data standards and keyed data into label copy application systems.
Assisted with product data management activities of the North American Product Data Management Center.
Supported regional product data standards in partnership with regional labels as well as other product data management personnel.
Established and managed national/regional retail, rack and one stop account relationships.
Analyzed daily marketing reports to spot trends in both regional/national sales and record spin activity.
Monitored and coordinated purchasing of inventory with accounts and distribution centers.
Provided presentations of new release product and sales marketing information.
Assisted with generating and analyzing sales and marketing reports that include: new release tracking, Soundscan, BDS, impact reports, new release orders and catalog programs.
Acted as a liaison between retail customers and their sales and marketing staffs, booked advertising programs, and provided artist information.
Assisted with any special assignments and other related tasks as required.
Monitored and conducted daily maintenance of all electronic transmitted orders from all regular accounts.
Provide logistical support for both Sales and EDI departments.
Tracked orders and shipments
A point of reference to accounts and other internal departments such as: inventory, sales and marketing, operations, logistics and management.
Entered purchase orders, return authorizations, and created discrepancy cases with ESS and Clarify systems.
Premier / Retail Sales Service RepresentativeJan 2009 to Mar 2011 Cricket Communications － Aurora, IL
Educated employees and customers about wireless phones, service plans and accessories to meet market goals.
Worked in the indirect channel supporting the indirect dealer by providing warranty exchanges and insurance claims.
Delivered outstanding customer service, by resolving customer issues such as billing inquires or trouble shooting phones.
Maintained owned inventory and supported corporate store inventory counts when needed.
Small Business Specialist/Licensed Personal BankerSep 2007 to Nov 2008 J.P. Morgan Chase － Elgin, IL
Provided customers with products & services that met their financial needs such as bank accounts, lending and investments.
Acquired, retained and expanded new and existing relationships; by proactively meeting with clients face to face or by phone to discover their financial needs and recommending a product solution.
Maximized the depth and profitability of a customer through partnering with other sales specialists, in retail lending, small business, investments and other product areas.
In a dual role, prospected local small business in the area, to help owners grow their business in the areas of retail and lending.
Inventory Audit CoordinatorJul 2004 to May 2005 Cinram Corporation
Managed and supervised the cycle count team and department.
Reviewed and researched all variances, counts, and locations of the total quantity of inventory on hand.
Made adjustments accordingly to balance both book and physical inventories.
Facilitated and coordinated with other department managers on daily tasks.
Responsible for the safeguarding of company's assets, almost 49 million units in inventory.
Receive and allocate incoming product from other warehouses and plants.
Sole contact for the audit team and a liaison between the warehouse and customer service.
Small Business Specialist/Licensed Personal Banker
Bilingual in English and Spanish.
Provided presentations of new release product and sales marketing information
Sales, Inventory, Customer Service, Receptionist, Retail Sales, Retail, Retail Marketing, Marketing, Sales And, Data Management, Product Data Management, And Marketing, Accounts And, Operations, Cases, Clarify, Edi, Ess, Logistics, Maintenance, Purchase Orders, Auto Insurance, Billing, Claims, Insurance Claims, Premier, Sales Service, Warranty, Wireless, Liaison, Clients, Lending, Other Sales, Advertising, Bds, Sales/marketing, And Sales, Buying/procurement, National Sales, Purchasing, Sales Manager, Sales Marketing, With Accounts, Adjustments, Audit, Million, Supply Chain, Access, Clerical, Excel, Outlook, Sql, Word