Ambitious Director of Customer Service, with over 15+ years of managed care and health care customer service experience. A proven track record of increasing employee retention and meeting service level agreement targets. Responsible for successful strategic initiatives to improve team productivity and increase staff retention by 15%. Excellent planning and organizational skills resulting in the optimum functioning of the department and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity.
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