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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Medical Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of front office and back office and training in phloebotomy. Motivated to learn, grow and excel in medical industry .

Skills
  • Medical terminology knowledge
  • Stocking and replenishing
  • Money handling abilities
  • Training development aptitude
  • Recordkeeping strengths
  • Monitoring Patient Progress
  • Infection Control and Aseptic Procedures
  • Diagnostic Equipment Expertise
  • Chronic Disease Management
  • EMR / EHR
  • Indirect Patient Care
  • Medical office administration
  • Patient-focused care
  • CPR
  • Patient Scheduling
  • Assisting with physical exams
  • Compassionate
  • Electronic health records
  • Trustworthy companion
  • Phlebotomy
  • Knowledge of EKG rhythm interpretation
  • Lab equipment operation
  • Patient Assessments
  • Using a centrifuge
  • HIPAA Guidelines
  • Appointment Scheduling
  • Insurance claims
  • Electronic Medical Records
  • Insurance Verification
  • Reminder calls
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Customer Service
  • Critical Thinking
  • Collaboration
  • Leadership
  • Active Listening
  • Organization and Time Management
  • Data Entry
  • Teambuilding
Work History
Customer Service Desk Associate, 06/2021 - Current
Von Maur Moline, IL,
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer issues over phone with 90 customers daily.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled customers in fast-paced retail setting in coordination with solid team of customer service associates.
Medical Assistant, 04/2021 - 05/2021
Ftmc Willard, OH,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Tested and recorded blood glucose levels.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant, 02/2021 - 03/2021
Ftmc Milan, OH,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Educated family members and caregivers on patient care instructions.
Medical Assistant, 12/2020 - 01/2021
Ftmc New London, OH,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Tested and recorded blood glucose levels.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained all prescribed laboratory testing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant, 11/2020 - 12/2020
Mercy Health Lorain, OH,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures and care plan instructions.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

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Medical Assistant Internship , 09/2020 - 10/2020
Mca Medical Center City, STATE,
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Adhered to strict document deadlines for charting and other paperwork.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected histories, vitals and current complaints via patient interviews.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
Education
Diploma : Medical Assisting, Expected in 01/2020
-
Florida Career College - Miami - Miami, FL
GPA:
Status -
: Business Administration And Management, Expected in 06/2018
-
Palm Beach State College - Lake Worth, FL
GPA:
Status -

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Resume Overview

School Attended

  • Florida Career College - Miami
  • Palm Beach State College

Job Titles Held:

  • Customer Service Desk Associate
  • Medical Assistant
  • Medical Assistant
  • Medical Assistant
  • Medical Assistant
  • Medical Assistant Internship

Degrees

  • Diploma

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