Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Cheerful and energetic
Effective team player
Plexis POS system operations
Strong interpersonal skills
Charting and recordkeeping
Basic clerical knowledge
Reliable and punctual
Front desk training
Received highest amount donated for the Children of America fund at Walmart Supercenter.
Walmart SupercenterMarch 2010 to June 2011Customer Service Desk Associate Fredericksburg, VirginiaMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Processed merchandise returns and exchanges.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
V&L EnterprisesFebruary 2004 to March 2006Office Personnel Fredericksburg, VirginiaWrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Green TaxiMarch 2001 to June 2003Dispatcher Spotsylvania, Virginia Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy. Scheduled and confirmed appointments for entire management team.
Germanna Community College2006GEDFredericksburg, Virginia, United States Of America