Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Effectively approach systemic performance problems to enhance team productivity and help associates boost customer loyalty with exceptional service. Knowledgeable about customer service practices and typical customer behaviors. Bringing 15+ years of customer service experience and enthusiasm for taking on new challenges in office setting.
- Process Improvement
- Team Building
- Operational Improvement
- Relationship Development
- Budgets
- Customer service
- Problem Resolution
- MS Office
- Project Organization
- Implementation support
- Documentation skills
- Application processing
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Account management
- Multi-line phone talent
- Creative problem solving
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- Administrative support
- Data Entry
- Route dispatch
- Stocking and replenishing
- CRM
- Recordkeeping strengths
- Good listening skills
- Order Entry
- Scheduling
- New Product Information
- Customer Complaint Resolution
- Customer Accounts Management
- Product Knowledge
- Quality Management
- Returns Policy Understanding
- Customer Service Excellence
- Technical Support
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07/2019 to 01/2020 Customer Service Coordinator Ethan Allen – West Des Moines, IA,
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded customer expectations by 12%
03/2018 to 10/2018 Service Coordinator Kone Inc. – Oklahoma City, OK,
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
- Developed team communications and information for weekly meetings.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
- Created work schedules and set up training for 6 employees. Reviewed technical documentation to complete equipment maintenance and repair.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Generated quote proposals and request for pricing from third party vendors.
05/2012 to 02/2018 Customer Service Account Manager Eaton Corporation – Hodges, SC,
- Handled 120 calls per day to address customer inquiries and concerns.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Generated over 5 daily leads after contacting potential customers to educate them on equipment rentals.
- Maximized business potential by providing excellent customer service and ensuring 30% client retention.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Quoted prices, listed terms and included equipment rental information in customer estimates.
- Set up appointments with potential and current customers to promote new products and services.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Expected in 08/2010 Diploma: Cosmetology
Lancaster Beauty College - Lancaster, CA,
GPA:
Expected in 06/2005 Associate of General Studies: Business Economics
Los Angeles Trade Community College Los Angeles - Los Angeles, CA,
GPA:
Expected in 06/2002 General Education: General Education
George Washington Preparatory High School - Los Angeles, CA,
GPA:
Microsoft Office (10+ years)Microsoft Outlook (10+ years)Microsoft Word (10+ years)Time Management (8 years)Detailing Experience (5 years)Records Management (7 years)Data Entry (10+ years)Claims Processing (1 year)Title Processing (1 year)Project Planning (2 years)Coordinator (2 years)Account Management (6 years)Invoicing (6 years)Account Reconciliation (10+ years)Proposal Writing (3 years)Warranty (5 years)Document ManagementAccounts Payable Willing to relocate: Anywhere
- #readytowork
, Willing to relocate: Anywhere, Authorized to work in the US for any employer
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