Customer Service Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service professional dedicated to effective team management and customer satisfaction.Customer Service Coordinator bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
05/2007 to 09/2016 Customer Service Coordinator Sherwin-Williams | Auburn, ,
  • Solved unresolved customer issues.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Strong leader of customer support staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.

03/2009 to 09/2010 Census Taker US Census Bureau | City, STATE, Record each address using gps device on route assignedPersonally involved in interaction with homeowner at address\'s for accurate critical information needed for censusInvolved with all homeowners concerns with critical information recordedProvided highly client relationship with homeownersHomeowner call backs required if not contacted in personAdhered to all confidentiality requirements at all timesStrong leader helping other census takers issues.
03/1994 to 04/2007 DMD Marketing Distribution The Morning Call | City, , Promptly delivered weekly newspaper to each address on manifest in a timely mannerHandled all customer complaints and inquires related to my routesContinuous contact with District ManagerExceeded quality service with goals set Worked independently each week
  • Effective problem solver
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Excellent time management skills
  • Skilled trainer
  • Exceptional interpersonal communication
  • Customer-focused
  • Exceptional telephone etiquette
  • Negotiation expert

Expected in 1981 High School Diploma | Dieruff High School, Allentown, PA GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Dieruff High School
Job Titles Held:
  • Customer Service Coordinator
  • Census Taker
  • DMD Marketing Distribution
  • High School Diploma