Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service professional dedicated to effective team management and customer satisfaction.Customer Service Coordinator bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Customer Service Coordinator, 05/2007
to 09/2016 The Morning Call – Allentown
Solved unresolved customer issues.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Strong leader of customer support staff.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Census Taker, 03/2009
to 09/2010 US Census Bureau – Lehigh Valley,
Pennsylvania Record each address using gps device on route assignedPersonally involved in interaction with homeowner at address\'s for accurate critical information needed for censusInvolved with all homeowners concerns with critical information recordedProvided highly client relationship with homeownersHomeowner call backs required if not contacted in personAdhered to all confidentiality requirements at all timesStrong leader helping other census takers issues.
DMD Marketing Distribution , 03/1994
to 04/2007 The Morning Call – Allentown Promptly delivered weekly newspaper to each address on manifest in a timely mannerHandled all customer complaints and inquires related to my routesContinuous contact with District ManagerExceeded quality service with goals set Worked independently each week
Effective problem solver
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Excellent time management skills
Exceptional interpersonal communication
Exceptional telephone etiquette
High School Diploma
: 1981 Dieruff High School - Allentown,