customer service coordinator resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment. Accommodating and empathetic animal caregiver with extensive background in conflict resolution and customer care. Desires a customer service role. Friendly Sales Associate adept at working in diverse retail and customer service environments. Pet care associate driven to exceed sales goals and build Claire term relationships with customers. Delivers positive experiences through high-quality customer care. Customer service representative with expertise in delivering support services and resolving customer complaints. Trained in Woofware. Highly skilled a plethora of all things related to people and ensuring excellent experiences, but above all, making people feel like family and not just clientele. Exuberant about ensuring optimal customer service in numerous work places, in example, PetSmart and VCA. Highly spirited team player with top-notch organizational skills. Attentive Customer Service Representative with one year, achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Friendly and zealous pet companion who consistently meets customer service satisfaction goals. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
Quick learner
Product knowledge
Call center
Customer service
Creative problem solver
Sales
Complaint resolution
Exceptional communication skills
Work History
Customer Service Coordinator, 05/2019 - Current Sherwin-Williams – Bloomsburg, PA,
Described product highlights and benefits to help guide purchasing decisions.
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Devised and deployed successful approaches to retain customers and boost brand loyalty.
Explained charges, fees, terms of sales and service agreements to over Number customers daily.
Resolved concerns with products or services to help with retention and drive sales.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
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Customer Service Representative, 09/2017 - 09/2018 Jubitz – Portland, OR,
Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Provided timely and effective replacement of damaged or missing products such as food, water/coffee supplies, and exam room necessities.
Recommended alternative items if product was out of stock or did not meet any pets needs, as well as the pet parents.
Asked open-ended questions to assess customer wishes.
Developed reputation as an efficient service provider with high levels of accuracy.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Learned, referenced, and applied product knowledge information; especially from life experiences.
Ensured superior customer engagement by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built Claire-term customer relationships and advised customers on purchases and promotions.
Supported customers and fielded questions regarding merchandising and pricing.
Assisted customers with food selection, inquiries and order customization requests, including price matching.
Directed calls to appropriate individuals and departments.
Recommended products and services aligned with customers' needs and preferences.
Politely assisted customers in person and via telephone, also making a client feel like family, and not just another number.
Pet Care Associate, 08/2014 - 09/2017 Vca Antech, Inc. – New Port Richey, FL,
Cared for a wide range of animals, including rodents and exotic birds.
Sterilized instruments and equipment for necessary procedures.
Treated an average of 8 animals each month.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Cleaned and maintained laboratory area.
Diagnosed and tended to aquatics in order to ensure the health and Claireevity of all fish.
Performed ongoing research about reptiles, fish, hamsters/guinea pigs/chinchillas and wrote down observations as to communicate with my teammates for optimal care.
Coordinated documentation of all treatment activities.
Examined animals to determine the nature of disease and injuries with the help of veterinarians/vet technicians at PetSmart.
Administered medication to animals mentioned above
Interpreted test results and explained them to pet owners.
Educated animal owners regarding feeding, general care, medical conditions and treatment options.
Provided pet owners with exemplary customer service and admirable care for their pets.
Ordered supplies and conducted routine inventories of supplies and equipment at PetSmart.
Diagnosed and treated fish populations to ensure quality care for sales and illness containment.
Developed dietary and nutritional plans to help animals reach and maintain their optimal weight when sick or not meeting crucial milestones with the help of veterinarians/RVT's.
Pet Care Associate, 08/2011 - 06/2014 Vca Antech, Inc. – Newington, NH,
Cared for a wide range of animals, including rodents and exotic birds.
Sterilized instruments and equipment for necessary procedures.
Treated an average of 8 animals each month.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Cleaned and maintained laboratory area.
Diagnosed and tended to aquatics in order to ensure the health and Claireevity of all fish.
Performed ongoing research about reptiles, fish, hamsters/guinea pigs/chinchillas and wrote down observations as to communicate with my teammates for optimal care.
Coordinated documentation of all treatment activities.
Examined animals to determine the nature of disease and injuries with the help of veterinarians/vet technicians at PetSmart.
Administered medication to animals mentioned above
Interpreted test results and explained them to pet owners.
Educated animal owners regarding feeding, general care, medical conditions and treatment options.
Provided pet owners with exemplary customer service and admirable care for their pets.
Ordered supplies and conducted routine inventories of supplies and equipment at PetSmart.
Diagnosed and treated fish populations to ensure quality care for sales and illness containment.
Developed dietary and nutritional plans to help animals reach and maintain their optimal weight when sick or not meeting crucial milestones with the help of veterinarians/RVT's.
Education
High School Diploma: , Expected in 2011 - Bayside High School - Virginia Beach, VA GPA: Status -
Graduated with 2.9% GPA, as well as an advanced diploma, earning more credits than necessary to graduate.
Coursework in Honors English, Japanese, and Chemistry.
Elected to Homecoming Court for positive attitude, hard work, and excellent grades in 2011, as well as participating in pageants same year.
Accomplishments
Product Promotion
Up-sold products and motivated customers to upgrade current products.
Customer Relations
Earned highest marks within both PetSmart locations, especially from corporate.
Named “Employee of the Month” in 4 times at both PetSmart locations, within 6 years.
Worked directly with all staff and management, as well as clients, to improve or resolve customers needs and requests for the benefit of wherever I've had the opportunity to be employed.
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