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customer service coordinator resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate and efficient Customer Services Coordinator looking forward to assisting students in the role of Student Services/ ECPP Coordinator. Extensive knowledge in Moodle, Canvas, Transcript 2.0 and Campus Vue platforms and records systems. Highly skilled at assisting and advising students regarding personal, classroom, and social concerns related to academic success, coordinating programs related to student retention, student ambassador program, and tutor services. Medical Assistant skills & qualifications. FERPA compliant, excellent communicator, student advocate, student resource coordinator, Campus Nexus proficient, assisted with graduation coordination. Managed student ambassador program. Building and managing LDA and activity reports. Facilitator for new student orientation.

Skills
  • Medical Assistant (graduated from a diploma program)
  • Phone and Email Etiquette
  • Confidence and Drive
  • Diligent Follow Through
  • Multitasking
  • Administration and Operations
  • Customer Service
  • Regulatory Compliance
  • Appointment Scheduling
  • Time Management
  • Complex Problem Solving
  • Relationship Building
  • Microsoft Office
Experience
06/2021 to Current
Customer Service Coordinator Acutus Medical, Inc. Kansas City, MO,
  • Compliant with all policies and procedures on a Federal, State and Accreditation level
  • Answer incoming calls and forward to the proper department
  • Remind students of quality standards and recognizing their progress.
  • Assist with Graduation (organizing student regalia, cords, tassels, and venue selection.)
  • Collaborate with leadership team to evaluate previous actions and adjust procedures to ensure team success.
  • Answer general questions regarding organization including directions, address, etc
  • Maintain organizations clerical duties such as filing, photocopying, data entry.
  • Monitor and screen visitors on campus
  • Update appointment calendars
  • Receive mail, sort, route and maintain organization
  • Receive payment for products and services
  • Run Admissions Dept. daily schedule, no show appointments, and hourly reports in transcripts 2.0
  • Welcome all visitors, determine the nature of business and announce visitors for the institution
  • Perform other duties as assigned
  • Research resolutions, contact necessary departments and respond to students or third party entity by phone, mail or fax and follow-up.
  • Communicate with students and guiding them to the appropriate person that can assist.
  • Assist with entrance exams administration, submit auth release to obtain test scores if required, and enters test scores in Transcript 2.0
11/2019 to 05/2021
Student Services Advisor Concorde Career Institute Grand Prairie, TX,
  • Advocated for students
  • Met and surpassed minimum 70% for retention, 2.5% attrition rate monthly, 70% student survey score
  • Collaborated with instructors on academic advisements
  • Monitored student academic progress to identify potential at-risk status
  • Consulted regularly with administrators and instructors to coordinate individualized support for struggling students.
  • Created attendance advisements, student success plans, and attends appeals meetings for re-entry students
  • Communicated regular and consistent with students to obtain retention and attrition (Called, texted, emailed, Moodle messaged, contacted FERPA listed)
  • Monitored and hosted study groups for students to get acquainted with their peers and build great study habits to have a successful completion of program.
  • Conducted Orientation and for all new students on how to log in and followed up with students that first week to assist with any information or questions they might have in person or over the phone.
  • Called all students that have not shown activity in Moodle or a student that had a LDA of 2 days or more to assist them with getting back on track
  • Responded to student questions to resolve inquiries within pre-established timeframe
  • Helped students build social, emotional and academic skills.
  • Organized student events to keep students engaged
  • Managed community resources to assist students that may need assistance so they can fully concentrate in the classroom.
  • Analyzed and reported on data, trends, retention, strategies for the Tempe Campus to Campus and Corporate Leadership Teams
  • Handled and documented confidential student information in compliance with FERPA, and ABHES Accreditation
  • Assisted in graduation venue, cap, gown and all other regalia.
06/2017 to 11/2019
Medical Assistant Copley Hospital Morrisville, VT,
  • Vitals/Medical Histories
  • Set-up Patient Billing
  • Insurance Verification
  • Obtain Prior Authorizations
  • Phlebotomy/Injections
  • Prepare/Send Lab Tests
  • Preform Assessments
  • Checked in/out Patients
  • Charting EMR
  • Answer Multi-Lines
  • Satanize Rooms
  • Stock/Restock Supplies
  • 400+ Patients Daily
  • Train New Hires
  • Amazing Team Member
06/2016 to 02/2017
Triage Medical Assistant Change Healthcare Inc. Marietta, GA,
  • Complete Vitals
  • Scheduled/Confirm
  • Assisted RX Refills
  • Patient Education
  • Delivered Biopsy Results
  • Obtained Lab Orders
  • Recorded Pathology/Chart
  • Scribe Using EMR/EMA
  • Insurance Verifications
  • Submitted Prior Auth
  • Interpret Chart Notes/PT
  • Ordered Supplies
  • Kept Work Space Organized
  • Excellent Communication
  • Exceptional Team Member
Education and Training
Expected in 07/2016 to to
: Medical Assisting
Brookline College - Tempe, AZ,
GPA:

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Resume Overview

School Attended

  • Brookline College

Job Titles Held:

  • Customer Service Coordinator
  • Student Services Advisor
  • Medical Assistant
  • Triage Medical Assistant

Degrees

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