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Customer Service Coordinator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Hardworking professional with a history of exceeding expectations and delivering quantifiable results.
  • Known for boosting company morale by fostering interdepartmental communication.
  • Certified Ground Security Coordinator.
  • Certified Complaint Resolution Official.
Experience
09/2015 to Current Customer Service Coordinator Bluecross Blueshield Of South Carolina | Columbia County, GA,
  • Support station management in leading airport personnel to provide a superior customer service experience.
  • Lead and direct airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies.
  • Promote a professional environment and lead by example.


06/2009 to 09/2015 Customer Service Supervisor General Dynamics | Cape Canaveral, FL,
  • Resolve customer complaints.
  • Prepare employee work schedules.
  • Plan and coordinate daily airport operation.
  • Oversee and delegate responsibilites during irregular operations.  


09/2007 to 06/2009 Customer Service Shift Manager Raising Cane's | Temple, TX,
  • Resolve customer service and operational problems.
  • Work in operation during peak or irregular periods.
  • Evaluate team performance through corporate quality control measurements.
  • Coach and counsel personnel and provide guidance to team on customer service and performance issues.
  • Encourage employee teamwork to generate and implement individual and team's best ideas.
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  • Communicate with managers, peers and team members, both within immediate department, as well as with other departments.
  • Investigate discrepancies and compiles statistical data for compliance purposes.
10/2006 to 09/2007 Customer Service Supervisor General Dynamics | Hanover, PA,
  • Resolve customer complaints.
  • Prepare employee work schedules.
  • Plan and coordinate daily airport operation.
  • Oversee and delegate responsibilites during irregular operations.
  • Maintain station records.
  • Issue cash bags and prepare daily station deposit.
07/2006 to 10/2006 Customer Service Representative Cintas Corporation | Macomb, MI,
  • Provides passenger assistance at the gate areas by issuing tickets, checking baggage and assigning seats.Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
  • Handled overbooked, irregular flights and denied boarding situations.
  • Solicited volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
07/2003 to 06/2006 Customer Service Gate Agent Piedmont Airlines | Knoxville, TN,
  • Provides passenger assistance at the gate areas by issuing tickets, checking baggage and assigning seats.
  • Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes Handled overbooked, irregular flights and denied boarding situations.
  • Solicited volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
Education
Expected in Jun 1995 Associate of Arts | Radio, Television, and Film University of North Carolina, Charlotte, NC GPA:
Radio, Television, and Film
Expected in May 1993 High School Diploma | General Education Business References West Charlotte High School, Charlotte, NC GPA:
General Education Business References
Skills
Coach, Critical Thinking, Resolve customer complaints, customer service, Decision Making, Instructing, peak, personnel, quality control, teamwork, Time Management, Troubleshooting

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63Fair

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of North Carolina
  • West Charlotte High School
Job Titles Held:
  • Customer Service Coordinator
  • Customer Service Supervisor
  • Customer Service Shift Manager
  • Customer Service Supervisor
  • Customer Service Representative
  • Customer Service Gate Agent
Degrees
  • Associate of Arts
  • High School Diploma

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