customer service coordinator resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking professional with a history of exceeding expectations and delivering quantifiable results.
Known for boosting company morale by fostering interdepartmental communication.
Certified Ground Security Coordinator.
Certified Complaint Resolution Official.
Experience
09/2015 to Current
Customer Service CoordinatorBluecross Blueshield Of South Carolina – Columbia County, GA,
Support station management in leading airport personnel to provide a superior customer service experience.
Lead and direct airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies.
Promote a professional environment and lead by example.
06/2009 to 09/2015
Customer Service SupervisorGeneral Dynamics – Cape Canaveral, FL,
Resolve customer complaints.
Prepare employee work schedules.
Plan and coordinate daily airport operation.
Oversee and delegate responsibilites during irregular operations.
09/2007 to 06/2009
Customer Service Shift ManagerRaising Cane's – Temple, TX,
Resolve customer service and operational problems.
Work in operation during peak or irregular periods.
Evaluate team performance through corporate quality control measurements.
Coach and counsel personnel and provide guidance to team on customer service and performance issues.
Encourage employee teamwork to generate and implement individual and team's best ideas.
Communicate with managers, peers and team members, both within immediate department, as well as with other departments.
Investigate discrepancies and compiles statistical data for compliance purposes.
10/2006 to 09/2007
Customer Service SupervisorGeneral Dynamics – Hanover, PA,
Resolve customer complaints.
Prepare employee work schedules.
Plan and coordinate daily airport operation.
Oversee and delegate responsibilites during irregular operations.
Maintain station records.
Issue cash bags and prepare daily station deposit.
07/2006 to 10/2006
Customer Service RepresentativeCintas Corporation – Macomb, MI,
Provides passenger assistance at the gate areas by issuing tickets, checking baggage and assigning seats.Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
Handled overbooked, irregular flights and denied boarding situations.
Solicited volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
07/2003 to 06/2006
Customer Service Gate AgentPiedmont Airlines – Knoxville, TN,
Provides passenger assistance at the gate areas by issuing tickets, checking baggage and assigning seats.
Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes Handled overbooked, irregular flights and denied boarding situations.
Solicited volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
Education
Expected in Jun 1995 to to
Associate of Arts: Radio, Television, and Film University of North Carolina - Charlotte, NC GPA: Radio, Television, and Film
Expected in May 1993 to to
High School Diploma: General Education Business References West Charlotte High School - Charlotte, NC GPA: General Education Business References
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