Customer Service Collections Representative resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Personable and dedicated Customer Service Representative with extensive experience in the administrative and industrial industry. Strong presenter, communicator and problem solver motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Customer Data Confidentiality
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Establishing and Maintaining Customer Relationships
  • Cash Handling
  • Merchandising Knowledge
  • Improving Operations
  • Microsoft 365 knowledge
  • Critical Thinking
05/2020 to 07/2022
Customer Service Collections Representative Drivetime Bradenton, FL,
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Helped individual clients, trusts, partnerships and corporations maintain compliance with tax and reporting laws.
  • Gathered and paired customer deduction documents with payments to provide backup documentation on deductions.
  • Stayed up to date on regulatory requirements from IRS, state authorities and international tax collection agencies.
  • Handle encrypted data with assured reliability, as well as performing high risk disclosure procedures to ensure the protection of each taxpayer's account
  • (Authorized to work accounts ($0- $999,999)
  • Adhere to a set standard of time and quality reassurance of each individual case and or phone call under a specified amount of time while: initiating liens, negotiating installment payment agreements, coding individual 1040 tax forms
  • Fax confidential documents to the appropriate campus facilities
  • Complete mandatory courses upon request to obtain certifications for the “IRS” continuing education courses
  • Utilizing the (IRS) code of conduct researching methods in order to establish accurate solutions through conducting systematic investigation
  • Weekly scribal duties forming PowerPoint presentations to service the needs of other associates that request additional tax law guidance.
05/2021 to 11/2021
Part-Time Seasonal Vet Assistant/Team Lead Dsv Road Transport Charleston, SC,
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared the administered immunizations, blood plasma and other medications for the animals as prescribed by veterinarians.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cross trained new veterinary staff on ShotVets procedures and requirements.
  • Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures in the internal ShotVet system.
06/2017 to 05/2020
CSR/Delivery Scheduler William Sonoma Inc , ,
  • Handling incoming calls regarding product and delivery information such as inventory, status of issued returns, replacements and credit policies for damaged or defective merchandise
  • Verifying disclosure, as well as entering any special accommodations or instructions for the delivery drivers and or customers
  • Contacting multiple hubs, (local and international) to directly request additional information/status update -Provide product information by utilizing WSI internal search systems, to input data based upon product sku’s as well as reviewing alternative solutions if the items are out of stock
  • Successfully negotiate and appease customers while using a variety of accommodation methods established by Williams-Sonoma, Inc., guidelines
  • Work independently in a fast-paced, demanding environment
  • Ensuring that dispatched orders are confirmed and received by technicians by sending emails and invoices to schedule repairs for customers
  • Coordinating estimated time of arrival (ETA) with the appropriate technician/carrier and facility, upon request.
07/2014 to 11/2016
Shipping/Receiving Warehouse Associate Carters Inc City, STATE,
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Resolve troubleshot issues with minimal supervision related to shipping and receiving in compliance with corporate procedures.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Tracked parcel movement using hand-held rf scanners and daily production sheets to keep records accurate.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Traced missing material and shipments through vendor and customer communications.
Education and Training
Expected in 2025
Current Student: Business Administrative of Technology
Lanier Technical College - Winder,
Expected in 04/2012
High School Diploma:
Apalachee High School - Bethlehem, GA
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Promoted as the weekly team scribe for my department.
  • Promoted from GS5 to GS6, in less than 14-months.
  • Created highly effective cross-training powerpoint presentations that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • Lanier Technical College
  • Apalachee High School

Job Titles Held:

  • Customer Service Collections Representative
  • Part-Time Seasonal Vet Assistant/Team Lead
  • CSR/Delivery Scheduler
  • Shipping/Receiving Warehouse Associate


  • Current Student
  • High School Diploma

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