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customer service collections representative resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in collections customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 9-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Payment processing

  • Performance improvements

  • Call center experience

  • Financial statements expertise

  • Account Reconciliation

  • Financial Management

  • Scripted responses

  • Goals and performance

  • Collections

  • Finance

  • Complaint resolution

  • Money handling abilities

  • Multi-line phone talent

  • Account management

  • Order fulfillment

  • Receiving support

  • Sales expertise

  • Excellent Customer Service Skills

  • Inbound/Outbound calls

Skills

Payment processing

:

Performance improvements

:

Call center experience

:

Financial statements expertise

:

Account Reconciliation

:

Financial Management

:

Scripted responses

:

Goals and performance

:

Collections

:

Finance

:

Complaint resolution

:

Money handling abilities

:

Multi-line phone talent

:

Account management

:

Order fulfillment

:

Receiving support

:

Sales expertise

:

Excellent Customer Service Skills

:

Inbound/Outbound calls

:
Work History
06/2018 to Current
Customer Service Collections Representative Wellstar Health System Griffin, GA,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Applied more than 10 payments per week.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Achieved performance goals on consistent basis.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
01/2017 to 06/2018
Customer Service Collections Representative Wellstar Health System East Point, GA,
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated bids with investors for notes and sales to market delinquent mortgage notes.
  • Processed payments and contracts on accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
02/2013 to 01/2017
Customer Service Collections Representative Wellstar Health System Smyrna, GA,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
02/2010 to 03/2013
Cashier Specialist SUBWAY®Restaurants City, STATE,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reviewed weekly sales circulars and monitored price changes.
Education
Expected in
No Degree: Medical Assisting
Central Piedmont Community College - Charlotte, NC
GPA:
Expected in 06/2010
High School Diploma:
West Mecklenburg High School - Charlotte, NC
GPA:

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Resume Overview

School Attended

  • Central Piedmont Community College
  • West Mecklenburg High School

Job Titles Held:

  • Customer Service Collections Representative
  • Customer Service Collections Representative
  • Customer Service Collections Representative
  • Cashier Specialist

Degrees

  • No Degree
  • High School Diploma

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