Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Improved customer ratings by 100%
Properly directed inbound calls in phone queues to improve call flow.
Managed credit card accounts to help customers address their concerns.
I left Sears in 2011 to have a baby. In early 2013, I was welcomed back and became a Manager.
Stared as seasonal, was hired on after season as part-time.
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