Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Friendly Customer Service Clerk with can-do attitude and willingness to help at all times.Customer Service Clerk with a track record of managing a wide variety of customer service issues quickly and efficiently. Bookkeeping ,Payroll clerk and putting schedules in the system for over 150 employees.

  • Focused on customer satisfaction
  • Scheduling
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Training and development
  • Workforce Persuasive
  • software proficiency

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Dedicated to helping customers and having a first name bases with most of them.
  • A member of the 365 club at Pathmark, cashier excellence .

Customer Service Clerk, 10/1981 - 08/2013
First Transit Monterey, CA,

1981 started as a bagger, within 6 months was promoted to cashier in the Turnersville store. In 2 years transfered to Cherry Hill store and was promoted after 3 years to part time Front end Manager Backup. Did that job for 9 years. In 1995 transfered to the Voorhees store. Worked in the Non-foods dept for 2 years till that store closed. Back to Cherry Hill store in 1997 and was offered the Payroll Clerk position. Did that job for 8 years. Worked customer service clerk job for the remainder of my time at Pathmark.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success. HIred and trained all new employees.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders, lottery and Western Union for customers.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Assisted customers in finding out-of-stock items.Communicated all merchandise needs or issues to appropriate supervisors.Kept abreast of rapidly evolving technology.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.Trained in Workforce Payroll System and used in store management as needed.

High School Diploma: , Expected in 1977
Edgewood Regional High - Winslow, NJ

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  • Edgewood Regional High

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  • High School Diploma

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