Customer Service Clerk resume example

1981 started as a bagger, within 6 months was promoted to cashier in the Turnersville store. In 2 years transfered to Cherry Hill store and was promoted after 3 years to part time Front end Manager Backup. Did that job for 9 years. In 1995 transfered to the Voorhees store. Worked in the Non-foods dept for 2 years till that store closed. Back to Cherry Hill store in 1997 and was offered the Payroll Clerk position. Did that job for 8 years. Worked customer service clerk job for the remainder of my time at Pathmark.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success. HIred and trained all new employees.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders, lottery and Western Union for customers.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Assisted customers in finding out-of-stock items.Communicated all merchandise needs or issues to appropriate supervisors.Kept abreast of rapidly evolving technology.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.Trained in Workforce Payroll System and used in store management as needed.