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Customer Service Clerk Resume Example

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CUSTOMER SERVICE CLERK
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Residential customer service
  • Customer service skills
  • Providing customer service
  • Customer service experience
  • Customer service best practices
  • Customer services
  • Outstanding customer service
  • Customer service focus
  • Customer service oriented
  • Excellent customer service skills
  • Customer service background
  • Customer service-focused
  • Exceptional customer service skills
  • Customer service understanding
  • Customer service representation
  • Customer- and service-oriented
  • Delivers exceptional customer service
  • Customer service and assistance
  • Delivered goods and services to customers on time and made sure items were in excellent condition.
  • Client-focused service
  • Providing customer support
  • Commercial customers
  • Personalized service
  • Personal service
  • Janitorial services
  • Foodservice
  • Serving customer needs
  • Party service experience
  • Educating customers
  • Technical services
  • Health services coordination
  • Service ticket accuracy
  • Customer follow up
  • Client services
  • Hospitality and service knowledge
  • Handling customer complaints
Experience
Walmart Print Solutions | Bentonville, ARCustomer Service Clerk 12/2007 - Current
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
Krista's Cleaning Owner/Operator | Springdale , ARResidential Cleaning 04/1999 - 11/2011
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved customer satisfaction by finding creative solutions to problems.
Cosmopolitan Hotel | Fayetteville , ARBanquet Server 02/2006 - 07/2007
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
  • Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Educated guests on meals during [Type] events, answering questions and bringing special orders.
  • Partnered with team members to efficiently serve food and beverages.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Athletic World Advertising | Fayetteville , ARCustomer Service Representative03/2000 - 04/2001
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Reviewed account and service histories to identify trends and issues.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
NWAAC | Rogers , ARSome College (No Degree) in Sociology
  • [Number] GPA
Petra Allied Health | Springdale , ARAssociate of Applied Science in Registered Dental Assistant 12/1998
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Resume Overview

Companies Worked For:

  • Walmart Print Solutions
  • Krista's Cleaning Owner/Operator
  • Cosmopolitan Hotel
  • Athletic World Advertising

School Attended

  • NWAAC
  • Petra Allied Health

Job Titles Held:

  • Customer Service Clerk
  • Residential Cleaning
  • Banquet Server
  • Customer Service Representative

Degrees

  • Some College (No Degree) in Sociology
    Associate of Applied Science in Registered Dental Assistant

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