Customer Service Clerk Resume Example
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CUSTOMER SERVICE CLERK
Summary
Detail-oriented professional with over 8 plus years experience of employment history in customer service and administration.
*Able to interface with a diverse population to provide excellent customer service, while maintaining strict confidentiality.
*Well organized with ability to perform multitasking in a fast paced, deadline driven environment.
Highlights
Microsoft Word, Excel, PowerPoint, Outlook |
Experience
Customer Service Clerk09/2014 to CurrentFirst TransitUrbana , IL
- Engage customers in conversation using effective communication skills: direct eye contact and a smile to build a rapport base on trust and satisfaction.
- Operates 6 computerized cash register to conduct sales transactions; handle cash, and make change as required.
- Prepares routine daily reports such as sales, accounts receivable payable, orders, credit card receipts.
- Ensure Harris Teeter Standards for checkout process to ensure accuracy service and to prevent shrink and waste.
- Communicate honest and helpful advice to the customer to help them make the best purchasing decision possible.
- Properly handle products, use equipment, keep accurate logs and follow Harris Teeter standards in accordance to safety guidelines.
Claims Analyst 04/2014Hachette Book Group UsaNorth Adams , MA
- Assisted in the electronic care and maintenance of the claims folders, analyzed the claim, and determined the disposition of the claims and control action had been appropriately identified.
- Processed claim and associated documents and input information into database Virtual Veteran Affairs Research and resolve any concerns during screening and determines if the dependency claim met Veteran Affairs Standard requirements for processing.
- Reviewed dependency claims 80 to 90 claims daily ensuring they meet Veteran Affairs Benefits Administration requirements, including simple analysis and documentation of findings.
- Explained benefits or other relevant Veteran Affairs policies, regulations, and procedures.
- Processed 80-130 claims daily clearing the backlog of Department of Veteran Benefits Administration dependency claims.
- Updated and generated various types of Excel spreadsheet to record claim numbers and number of reviewed claims.
Home Health Aide09/2012 to 03/2014Health Alliance Of Hudson ValleyWallkill , NY
- Assisted clients and their families in understanding the needs and requirements regarding care; provide information in conjunction with care providers related to treatments, procedures, medications, and continuing care requirements.
- Planned and designed nutrition requirements of clients as per their conditions.
- Maintained clients care database by entering new information as it becomes available; verifying findings and reports; backing up data.
- Maintained a safe, secure, and healthy client environment by following all standards and procedures in compliance with Senior Corps of South Hampton Roads Healthcare Regulations.
Administrative Assistant07/2010 to 11/2012Eide BaillyLas Vegas , NV
- Handle service requests for residents of a senior retirement community with 225 residents.
- Provide information to residents and family members regarding planned activities and local outings.
- Serve as first point of contact for guests in reception; answer multi-line phone system and route calls.
- Schedule transportation for activities; make reservations; coordinate appointments and services.
- Maintain resident database; update profiles with accurate legal documentation; record statistics.
- Provide document management/clerical support; handle confidential medical information tactfully.
- Assist program instructor as needed; interact with management, co-workers, residents, and guests.
- Prepares presentation material and provides guidance on format and layout for other directors.
- Assist in meeting planning and preparation work, drafting agendas, minutes, and information on meetings.
- Assist with verification of employment reference checks, and applicable screening exams on candidates in timely manner.
Guest Service Representative10/2008 to 10/2010Extended Stay AmericaSpringfield , MO
- Greeted hotel platinum and premium guests in a professional and friendly manner, guest expectations from arrival through to departure Handled confidential information, including guest records, with a high degree of integrity.
- Maintained accurate and all forms of communication which used to full capacity and relevant information is handed over to the next evening shift which consisted of suggestions, compliments, and complaints.
- Answered and route calls as appropriate; took guests and department managers messages with accuracy.
- Offered and properly handle guest requests for wake-up call.
- Handled all messages, mail and packages for guests and hotel associates ensuring they was delivered at the appropriate time and stored if necessary in a systematic and efficient way.
- Handled and oversaw all financial transactions within department to ensure appropriate month end closure.
- Assisted with sales and marketing efforts as directed by all department managers.
Education
Master of Management: Business Management2014Cambridge CollegeCity, State
Bachelor of Science: Mass Communications2006Jackson State UniversityCity, State
Mass Communications
Skills
accounts receivable, Benefits
Administration, benefits, Benefits Administration, handle cash, cash register, clerical, communication skills, credit, make change, checkout process, client, clients, database, document management, documentation, drafting, financial, forms, instructor, layout, legal, marketing, meeting planning, meetings, Excel, mail, Outlook, PowerPoint, Microsoft Word, next, phone system, platinum, policies, purchasing, rapport, reception, Research, safety, sales, spreadsheet, statistics, transportation
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Resume Overview
School Attended
- Cambridge College
- Jackson State University
Job Titles Held:
- Customer Service Clerk
- Claims Analyst
- Home Health Aide
- Administrative Assistant
- Guest Service Representative
Degrees
- Master of Management : Business Management 2014
Bachelor of Science : Mass Communications 2006
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