Customer Service Clerk resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented professional with over 8 plus years experience of employment history in customer service and administration.

*Able to interface with a diverse population to provide excellent customer service, while maintaining strict confidentiality.

*Well organized with ability to perform multitasking in a fast paced, deadline driven environment.


Microsoft Word, Excel, PowerPoint, Outlook

08/2014 to Current Customer Service Clerk First Transit | Urbana, IL,
  • Engage customers in conversation using effective communication skills: direct eye contact and a smile to build a rapport base on trust and satisfaction.
  • Operates 6 computerized cash register to conduct sales transactions; handle cash, and make change as required.
  • Prepares routine daily reports such as sales, accounts receivable payable, orders, credit card receipts.
  • Ensure Harris Teeter Standards for checkout process to ensure accuracy service and to prevent shrink and waste.
  • Communicate honest and helpful advice to the customer to help them make the best purchasing decision possible.
  • Properly handle products, use equipment, keep accurate logs and follow Harris Teeter standards in accordance to safety guidelines.
03/2014 to Claims Analyst Hachette Book Group Usa | North Adams, MA,
  • Assisted in the electronic care and maintenance of the claims folders, analyzed the claim, and determined the disposition of the claims and control action had been appropriately identified.
  • Processed claim and associated documents and input information into database Virtual Veteran Affairs Research and resolve any concerns during screening and determines if the dependency claim met Veteran Affairs Standard requirements for processing.
  • Reviewed dependency claims 80 to 90 claims daily ensuring they meet Veteran Affairs Benefits Administration requirements, including simple analysis and documentation of findings.
  • Explained benefits or other relevant Veteran Affairs policies, regulations, and procedures.
  • Processed 80-130 claims daily clearing the backlog of Department of Veteran Benefits Administration dependency claims.
  • Updated and generated various types of Excel spreadsheet to record claim numbers and number of reviewed claims.
08/2012 to 02/2014 Home Health Aide Health Alliance Of Hudson Valley | Wallkill, NY,
  • Assisted clients and their families in understanding the needs and requirements regarding care; provide information in conjunction with care providers related to treatments, procedures, medications, and continuing care requirements.
  • Planned and designed nutrition requirements of clients as per their conditions.
  • Maintained clients care database by entering new information as it becomes available; verifying findings and reports; backing up data.
  • Maintained a safe, secure, and healthy client environment by following all standards and procedures in compliance with Senior Corps of South Hampton Roads Healthcare Regulations.
06/2010 to 10/2012 Administrative Assistant Eide Bailly | Las Vegas, NV,
  • Handle service requests for residents of a senior retirement community with 225 residents.
  • Provide information to residents and family members regarding planned activities and local outings.
  • Serve as first point of contact for guests in reception; answer multi-line phone system and route calls.
  • Schedule transportation for activities; make reservations; coordinate appointments and services.
  • Maintain resident database; update profiles with accurate legal documentation; record statistics.
  • Provide document management/clerical support; handle confidential medical information tactfully.
  • Assist program instructor as needed; interact with management, co-workers, residents, and guests.
  • Prepares presentation material and provides guidance on format and layout for other directors.
  • Assist in meeting planning and preparation work, drafting agendas, minutes, and information on meetings.
  • Assist with verification of employment reference checks, and applicable screening exams on candidates in timely manner.
09/2008 to 09/2010 Guest Service Representative Extended Stay America | Springfield, MO,
  • Greeted hotel platinum and premium guests in a professional and friendly manner, guest expectations from arrival through to departure Handled confidential information, including guest records, with a high degree of integrity.
  • Maintained accurate and all forms of communication which used to full capacity and relevant information is handed over to the next evening shift which consisted of suggestions, compliments, and complaints.
  • Answered and route calls as appropriate; took guests and department managers messages with accuracy.
  • Offered and properly handle guest requests for wake-up call.
  • Handled all messages, mail and packages for guests and hotel associates ensuring they was delivered at the appropriate time and stored if necessary in a systematic and efficient way.
  • Handled and oversaw all financial transactions within department to ensure appropriate month end closure.
  • Assisted with sales and marketing efforts as directed by all department managers.
Expected in 2014 Master of Management | Business Management Cambridge College, Cambridge, Massachusetts GPA:
Expected in 2006 Bachelor of Science | Mass Communications Jackson State University, Jackson, Mississippi GPA:

Mass Communications


accounts receivable, Benefits

Administration, benefits, Benefits Administration, handle cash, cash register, clerical, communication skills, credit, make change, checkout process, client, clients, database, document management, documentation, drafting, financial, forms, instructor, layout, legal, marketing, meeting planning, meetings, Excel, mail, Outlook, PowerPoint, Microsoft Word, next, phone system, platinum, policies, purchasing, rapport, reception, Research, safety, sales, spreadsheet, statistics, transportation

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Cambridge College
  • Jackson State University

Job Titles Held:

  • Customer Service Clerk
  • Claims Analyst
  • Home Health Aide
  • Administrative Assistant
  • Guest Service Representative


  • Master of Management
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: