Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To obtain a position that will allow me to utilize my degree in Public Administration.
  • Excellent communication skills
  • Professional phone etiquette
  • Articulate and well-spoken
  • Merchandising and displays
  • Trash compactor operation
  • Product stocking
  • Creative problem solver
  • Proficient in cash management
  • POS systems expert

  • Customer service-oriented
  • Accurate and detailed
  • Works well under pressure
  • Social media knowledge
  • Team building
  • Multi-line phone proficiency
  • Quick learner
  • Cake decorating skills
  • Customer-focused
  • Credit card processing
Work History
01/2008 to Current Customer Service Clerk City Of Houston, Tx | Houston, TX,
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed, packaged and labeled fruit and vegetable products, following proper dating procedures.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Unloaded customer bags into cars.
  • Lifted and maneuvered boxes weighing up to 50 pounds.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
  • Processed credit cards, checks, gift cards and coupons.
  • Collected empty carts and returned to the store.
  • Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
  • Prepared and maintained inventory records.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Participated in physical inventory counts every month.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Operated a POS system to itemize and complete an average of 100 customer purchases.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Helped drive sales goals and achieve monthly quotas.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Directed calls to appropriate individuals and departments.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Executed in-season pricing strategies, including promotions and markdowns.
  • Provided ongoing guest service, including giving ideas for meals.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained a consistent, regular attendance record.
03/2004 to 01/2008 Cashier Headway Corporate Resources | Redwood City, CA,
  • Rang up grocery orders for customers 
  • Stocked shelves in various locations 
  • Trained new cashiers after one year 
  • Checked code dates for expired product 
  • Returned products.
Expected in 2013 BA | Public Administration SAN DIEGO STATE UNIVERSITY, San Diego, CA. GPA:
  • BA in Public Administration
  • Coursework in Business Administration, Communications and Accounting
Expected in 2011 Transfer to SDSU | Business Administration and Biology CUYAMACA COMMUNITY COLLEGE, El Cajon, CA. GPA:
  • Coursework in Business Administration, Communications and Accounting
Expected in 2004 High School Diploma | STEELE CANYON HIGH SCHOOL, Spring Valley, CA. GPA: Graduated with AVID Honors. 2004
Graduated with AVID Honors
calculator, Cashier, Cash Registers, Communication skills, Leadership skills, Excel, money, PowerPoint, Word, Problem Solving, sales, written
Additional Information
  • Interests/Hobbies: Reading Literature Off-Road Racing Manage pit radios to insure accurate communication Outdoor biking and hiking Painting decorative woodwork

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School Attended


Job Titles Held:

  • Customer Service Clerk
  • Cashier


  • BA
  • Transfer to SDSU
  • High School Diploma

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