Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To obtain a position that will allow me to utilize my degree in Public Administration.
Skills
Excellent communication skills
Professional phone etiquette
Articulate and well-spoken
Merchandising and displays
Trash compactor operation
Product stocking
Creative problem solver
Proficient in cash management
POS systems expert
Customer service-oriented
Accurate and detailed
Works well under pressure
Social media knowledge
Team building
Multi-line phone proficiency
Quick learner
Cake decorating skills
Customer-focused
Credit card processing
Work History
01/2008 to CurrentCustomer Service ClerkCity Of Houston, Tx | Houston, TX,
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Offered product samples, answered questions and helped customers find items.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Weighed, packaged and labeled fruit and vegetable products, following proper dating procedures.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Developed knowledge about products and sales items to answer shoppers' questions.
Unloaded customer bags into cars.
Lifted and maneuvered boxes weighing up to 50 pounds.
Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Processed credit cards, checks, gift cards and coupons.
Collected empty carts and returned to the store.
Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
Prepared and maintained inventory records.
Recommended alternative items if product was out of stock.
Communicated all store initiatives and promotions to customers to generate return business.
Participated in physical inventory counts every month.
Learned, referenced and applied product knowledge information.
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Operated a POS system to itemize and complete an average of 100 customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Helped drive sales goals and achieve monthly quotas.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Built long-term customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Executed in-season pricing strategies, including promotions and markdowns.
Provided ongoing guest service, including giving ideas for meals.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Served as the main liaison between customers, management and sales team.
Assisted customers with food selection, inquiries and order customization requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Provided an elevated customer experience to generate a loyal clientèle.
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Maintained a consistent, regular attendance record.
03/2004 to 01/2008CashierHeadway Corporate Resources | Redwood City, CA,
Rang up grocery orders for customers
Stocked shelves in various locations
Trained new cashiers after one year
Checked code dates for expired product
Returned products.
Education
Expected in 2013BA | Public AdministrationSAN DIEGO STATE UNIVERSITY, San Diego, CA.GPA:
BA in Public Administration
Coursework in Business Administration, Communications and Accounting
Expected in 2011Transfer to SDSU | Business Administration and BiologyCUYAMACA COMMUNITY COLLEGE, El Cajon, CA.GPA:
Coursework in Business Administration, Communications and Accounting
Expected in 2004High School Diploma | STEELE CANYON HIGH SCHOOL, Spring Valley, CA.GPA: Graduated with AVID Honors. 2004 Graduated with AVID Honors
Skills
calculator, Cashier, Cash Registers, Communication skills, Leadership skills, Excel, money, PowerPoint, Word, Problem Solving, sales, written
Additional Information
Interests/Hobbies: Reading Literature Off-Road Racing Manage pit radios to insure accurate communication Outdoor biking and hiking Painting decorative woodwork
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