Hardworking Cocktail Waitress who thrives under pressure and goes above and beyond to create unforgettable guest experiences. I am customer-oriented with excellent interpersonal and communication skills. I am a motivated customer service specialist with over 4 years experience in fast-paced, team-based environments. I am a Crew Member offering a positive attitude and works well independently or with others as a team. I am flexible in multiple positions who is looking for growth opportunities. I am outgoing and familiar with cash and food handling procedures. Possesses good time management skills and comprehensive background in fine dining and hospitality desires at an upscale hotel. I am a courteous service professional with a strong dedication to exceeding expectations, and an experienced professional with strong leadership and relationship-building skills.
Skills
Organized and efficient server
ServSafe certification
Quick problem solver
Thrives in fast-paced environment
Committed team player
Lifts and carries up to 50 lbs.
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Quality assurance
Reliable transportation
Food handling training
Self-sufficient
Detail-oriented
Exceptional organizational skills
Active listener
Organized multi-tasker
Valid Florida driver's license
Honest employee
Excellent research skills
Excellent communication skills
Strong knowledge of Palm Harbor, Tarpon Springs, Clearwater and Dunedin Florida
Courteous, professional demeanor
High energy
Bar terminology
Liquor and smoking laws familiarity
Up-selling capability
Credit card processing
POS systems expert
Guest services
Helpful
Four-point-Eight- Star hotel experience
Computer knowledge
Efficient
Team building
Positive attitude
Cheerful and energetic
Approachable
Goal-oriented
People-oriented
Positive and friendly
Excellent work ethic
Strong interpersonal skills
Team building expertise
Critical thinker
Quality-focused
Work History
Customer Service Clerk, 12/2012 to 10/2013 Cobb Theatres – 27001 US Highway 19 N #2100, Clearwater, FL 33761
Cobb Theatres Clearwater, F l Upsold additional menu items, beverages and desserts to increase the profit of the theatre.
Took necessary steps to meet customer needs and effectively resolved food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported customer concerns to a member of the management team.
Served fresh, hot food with a smile in a timely manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with coworkers and management.
Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated largevolume cooking equipment such as grills, ovens and the Popcorn Machine.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged food for future use.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures and took the initiative to find extra tasks when scheduled duties were completed.
Assisted management with monthly inventory control and weekly stock ordering.
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Front End Service Clerk/Cashier, 01/2010 to 03/2013 Publix – 2886 U.S. 19 Alt Palm Harbor, FL
Publix Supermarkets Palm Harbor, F l Took the necessary steps to meet customer needs and effectively resolve food or service issues.
Upsold additional menu items, beverages and desserts to increase store profits.
Promptly reported customer "concerns" to a member of the management team effectively and efficiently.
Cashed out customers with the proper food handling and care with a big smile on my face in a timely manner.
Communicated clearly and positively with coworkers, managements and customers.
Resolved customer concerns promptly and professionally.
Efficiently and accurately processed payments made by the customer.
Cocktail Waitress/ Room Service/ Hostess/ Waitress, 10/2013 to Current The Hilton – 950 Lake Carillon Drive
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Developed and maintained positive working relationships with others to reach business goals.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assertively upsold alcoholic beverages, appetizers and desserts.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Monitored guest for intoxication and immediately reported concerns to management.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Upheld highest standard for cleanliness of glass and silverware.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Sorted, soaked and washed flatware.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Quickly set up and cleared tables and stocked all service stations.
Stocked and maintained cleanliness of stations.
Served beverages, breads and butter and replenished items as necessary.
Routinely carried large loads of dishes to kitchen for washing.
Maintained high standards of cleanliness and sanitation.
Education
Associate of Arts: Current St. Petersburg College - Palm Harbor, FL GPA: GPA: 3.8
GPA: 3.0 Unweighted GPA 3.4 Weighted
I am a proud member of the "Hospitality Management Club" at my school's campus.
My Hospitality Management class had the wonderful opportunity to meet with the General Manager, District Manager and owner of "Hooters."
My Hospitality Management class attended a "Ritz- Carlton" -"Hospitality is Everything" conference at the University of South Florida Tampa FL, campus; I personally met Herve Humler- the President and Chief Operations Officer of the Ritz-Carlton Hotel Company, L.L.C and attended a private luncheon with him.
My Hospitality Management class had the pleasure of meeting with Author Porter Gale- an international speaker and former Vice President of "Marketing for Virgin America" and Author of "Your Network is Your Net Worth: Unlock the Hidden Power of Connections for Wealth, Success and Happiness in the Digital Age"- as she illustrated, exercised and shared real life stories (including her own) that showed how today's digitally enabled approach to networking can help improve one's productivity and potential for happiness and future success.
I have completed coursework in Hotel Management and Hospitality Management.
Affiliations
Was a member of the SADD (Students Against Destructive Decisions) Club and member of the Red Cross Club in High School
Accomplishments
Promoted to Room Service after just after 3 months with the hotel.
Promoted to Cocktail Waitress after 5 months with the hotel.
Received six "Publix Promise" Guest Satisfaction Survey Card awards from my store during my 3 years served.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Completed inventory lists and worked with managers for product pricing and special orders
Certifications
Food and Safety- Certified Chemical and Fire Safety- Certified Store Theft Prevention- Certified Proper Food Handling- Certified
