Service/Goal -oriented Account Specialist with 10 year back ground in customer
service. Demonstrated planning and organizational skills.Established verbal and
written communication skill . Proven business mathskills and Proven aptitude and
skills to excel in a results-driven in acustomer-focused environment. As well
demonstrated basic computer skills.Provided support to the sales team, ensuring all
sales and service objectiveswere met.Motivated leader with strong organizational
and prioritization abilities.Track record of achieving exceptional results in
customer service and technical assistance. Handle tasks with accuracy and
efficiency. Passionate and motivated with a drive for excellence.Developed
positive relationships with customers to ensure revenue and trust .
Complex Problem Solving
Judgment and Decision Making
Administration and Management
Customer and Personal Service
Computers and Electronics
Training and development
Resolved customer complaints by identifying
problems and taking appropriate corrective action
Demonstrated professional etiquette and
manners when interfacing with customers which improved feedback
Attained Employee of the month Award 3 times
in 5 6 months following commendation from supervisors and recommendation from
SedgwickOrlando, FLCustomer service claims representative
Made reasonable procedure exceptions to accommodate unusual customer requests.
Determine the amount of coverage a customer should receive according to the procedure done .
Assist in coverage on the
an Stay in constant contact with medical facilities providing service to determine accuracy of claims being made
Meet with customers to discuss results of claims explaining the process and outcome.
Research current and new medical processing laws and regulations at both the state and federal level
Train new Medical Claims Processors in all aspects of the job Provided accurate and appropriate information in response to customer inquiries.
File medical claims made by customers by entering and organizing data and inputting all information into the
Determined the amount of coverage.
Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Trained staff on how to improve customer interactions.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Sears HoldingsLake Mary, FLSr. Account Specialist
Use computers for various applications, such as database management or word
Create, maintain, and enter information into databases.
Schedule and confirm appointments for clients, customers.
Supervise other clerical staff and provide training.
Provide customer service, such as limited instructions on proceeding with
claims or referrals to local contractors for repairs.
Organize or work with detailed office or warehouse records, using computers
to enter, access, search or retrieve data.
Calculate amount of claim.
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is
covered by insurance.
Determine charges for services requested, collect deposits or payments, or
arrange for billing.
Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills.
Lake Mary, FLcustomer service/Technical specialist
Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions and information
from invoices and prepare invoices for returned goods.
Refer unresolved customer grievances to designated departments for further
Contact new and existing customers to discuss their needs, and to explain how
these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, or credit
Emphasize product features based on analyses of customers' needs and on
technical knowledge of product capabilities and limitations.
Negotiate prices or terms of sales or service agreements.
Prepare sales contracts for orders obtained, and submit orders for processing.
Provide customers with ongoing technical support.
Demonstrate and explain the operation and use of products.
Inform customers of estimated delivery schedules, service contracts,
warranties, or other information pertaining to purchased products.
TJ MaxxOrlando, FLCustomer service Coordinator//cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts
are correct and that there is adequate change.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Monitor checkout stations to ensure that they have adequate cash available
and that they are staffed appropriately.
Supervise others and provide on-the-job training.
Plan and direct staffing, training, and performance evaluations to develop and
control sales and service programs.
Monitor sales activities to ensure that customers receive satisfactory service
and quality goods.
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and
that it functions as advertised.
Identify and report safety concerns to maintain a safe shopping and working
Conduct store audits to identify problem areas or procedural deficiencies.
Westside Tech Winter Garden, FLHigh School Diploma: cosmetology