Customer Service & Check In Agent Resume Example Qantas Airways Limited

CUSTOMER SERVICE & CHECK-IN AGENT

Professional Summary

Skills

Work History

01/1999 to Current

Load Control OfficerQantas Airways Limited – City , STATE

Qantas Airways Limited - SYD QCE7 Responsibilities: Preparation and documentation of statements of weight, balance and load distribution of many and various aircraft types for the Qantas and Client Airlines.
To provide a safety planned aircraft, loaded within trim and structural limitations according to manufacturers and airline specifications.
Take into consideration fuel efficiency, ease of loading and unloading for ramp personnel.
Calculating aircraft empty weight, booked passengers, baggage, cargo and mail weights then passing the total weight onto Flight Operations Dispatch in order to create flight plan and fuel requirements.
Proficiency with both company and client Departure Control Systems and manual weight and balance documentation.
Work within strict guidelines and time constraints and complete duties in an effective and efficient time manner, assisting with on-time departures for all Qantas and Customer airline services.
Comply and meet company and client standards and requirements.
Meet Civil Aviation Safety Authority CASA and company licensing requirements by successfully completing licensing and endorsement exams annually.
Liaise with Flight Crew for any requirements and provide Loadsheet and Special Notification to Captain Details.
To comply with approved regulations relating to carriage of dangerous goods.

03/1998 to 01/1999

Movement Control Officer (secondment)Singapore Airlines - SYD International Terminal

Planning and liaising with Federal Airports Commission (FAC) for aircraft parking and repositioning at the Sydney International Terminal taking into consideration arrival and departure times for following flights.
Accounting for specific gates available for the particular aircraft type, amount of passengers embarking or disembarking, special passenger requirements, and engineering and / or aircraft pattern requirements.
Ensuring smooth and coordinated aircraft ground movements between jet base, Domestic and International Terminals by communicating with engineering.
Monitored arrival and departure times informed relevant areas if flights are delayed and as to the extent and nature of the delay.
Recorded information into and out of Movement Control in "FILD" system to be transmitted to allocated areas concerned.
Communicate with incoming and outgoing flight via company air-to-ground frequency radio relaying and advising relevant information to flight Crew and ground stations.
Decision making for any delayed flights as to rebook, overnight accommodate or place a new departure time on affected services.

08/1997 to 03/1998

Airline RepresentativeCompany Name

Pre-Flight editing, seating requirements, flight connections and pre-check-in for all priority passengers Supervise and coordinate with Ground Handling Agent.
In charge of handling arriving and departing passengers and general passenger flight duties.
Supervise and manage the Silver Kris Lounge front desk reception area - phone calls, incoming and outgoing mail and fax machine operations.
Assist priority passengers and their guests with reservations, accommodation and ticketing issues.
Ability to work in a team with diverse culture.

12/1995 to 07/1997

Gate Boarding AgentCompany Name

Gaining Boarding clearance from Aircraft Dispatcher.
Ensuring departure lobby and team is at gate and set up according to Qantas precision timing.
Keep passengers informed and up to date by making appropriate announcements for boarding or delays.
Ensure all "Special Handling" passengers boarded first.
Action and re-gradable passengers at the Departure Gate.
Liaise by two-way radio with Movement Control as to boarding times and special requirements.
Reconcile all boarding pass stubs ad ensure total headcount of passengers onboard tally.
Search and locate any failed to board passengers.
Offer customer service to any passengers with special needs or individual questions.

12/1995 to 07/1997

Customer Service & Check-in AgentCompany Name

Delivering Excellent Customer Service for both Qantas and Client Airlines, at check-in.
Passenger and Baggage check-in for Qantas and Customer Airlines clients.
Sound knowledge of Departure Control System and International Visa Regulations are essential.
Staff Check-in for Rebated and Duty travel.
Giving clearance to Load Control for flight closure.
After flight close, issuing commercial and staff re-grades or offload advice.
International Transfer Desk includes dealing with customer enquires, check-in of passengers transferring through Sydney onto other International flights.
Qualifications & Education

Education

High School Diploma: Brigidine College - City

Personal Information

Name: Chantelle Hatch Staff Number: 834651

Additional Information

Personal Details: Name: Chantelle Hatch Staff Number: 834651
Personal Skills Proven ability to work under pressure and meet strict deadlines. Ability to successfully prioritise conflicting tasks. Strong analytical, communication, negotiation and problem solving skills. Ability to apply myself to study and learning.

Resume Overview

School Attended

Job Titles Held:

Degrees