Customer Service Agent Resume Examples
Land your desired job with help from our Customer Service Agent resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
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TABLE OF CONTENTS
Customer Service Agent resume
summary examples
The resume summary is one of the first sections a recruiter will look at during their initial seven-second scan of your resume.
You want to quickly capture a recruiter’s attention by showcasing your top skills and qualifications in a concise two-to-three-sentence paragraph.
If you’re an experienced job seeker, you should opt for the professional summary, which focuses on how you meet the employer’s requirements.
Candidates with little to no work experience should choose the objective statement, which allows them to share their career goals and the skills that will help achieve them.
Below, we’ll share examples of professional summaries and resume objectives for the Customer Service Agent role so you can better understand them.
Good example:
“ Highly motivated customer service agent with 5+ years of experience providing exceptional customer service and support. Skilled in resolving customer complaints, managing customer accounts, and troubleshooting technical issues. Proven track record of increasing customer satisfaction ratings by 15% through effective communication and problem-solving skills.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have experience in customer service, providing excellent customer service to all customers. I am a hardworking individual who is always willing to go the extra mile. I am confident that I can provide the best customer service experience.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service agent’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Showcase your selling points as a Customer Service Agent with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.
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Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
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All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Customer Service Agent resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Customer Service Agent resume work
experience examples
One of the most important sections in any resume is the work experience. Writing a work experience section that demonstrates you have what it takes to thrive in the job is crucial to writing a resume. Recruiters want to see your unique achievements, so leave the generic job duties out. Use the following examples to understand better how to write this section.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Assisted customers with inquiries and resolved complaints in a timely manner
- Developed and maintained positive relationships with customers to ensure customer satisfaction
- Responded to customer inquiries via phone, email, and chat
- Monitored customer feedback and provided reports to management for further analysis.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service agent delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with their orders
- Resolved customer complaints
- Followed up with customers regarding their orders.
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Agent resume skills examples
Here are 18 sample skills for customer service agent:
- Problem Resolution
- Needs Assessment
- Customer Service
- Account Management
- Customer Relations
- CRM Software
- Case Management
- Customer Complaint Resolution
- Database Research
- Order Placement
- Inbound Call Management
- Delivery Tracking
- Call Control
- Documentation And Reporting
- File Management
- Information Verification
- Billing Inquiries
- Information Updates
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Service Agent resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.
Here are some examples of optional customer service agent resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Interests
- Professional skills
- Software
- Soft skills
Including additional sections that help you convince employers you’re the best fit for the position. However, be selective about what qualifications you include, and eliminate any that don’t respond to the job’s specific requirements.
Examples of resume formats
A resume format refers to how a resume’s parts are organized. There are three resume formats: chronological, functional or combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service agent.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service agent who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service agent.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service agent with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service agent resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service agent cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Service Agent role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Generator! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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