I talk on the Phone daily with Customers, I also speak with them in a Chat form online, and also in emails as well. I assist with KitchenAid Small Appliances by selling their appliances, and instructing cons how to use and what not to do as well. I worked with customers that have the much bigger appliances for a few years before I was transferred to the Small Appliance Department. I assisted with the same protocol, we made sales for accessories for the appliances, a long with troubleshooting to resolve issues with appliances, and I even scheduled service for them as well if needed or directed to the correct department for assistance if I could not help. I have also had other jobs so I have had expeirince else where and am open for new opputunities. I am a very hard and dedicated worker, I am looking to try new experiences as well, I am always up for learning new information or new ways assisting customers
Skills
I have a lot of Computer/Technology Experience along with Customer Care Experience as well, I also had many jobs of Babysitting and Cleaning Houses inside and out when I was younger, and now as well.
Education and Training
Eau Claire High SchoolEau Claire, MIExpected in 06/2013 – –High School Diploma: - GPA:
Experience
Whirlpool Corporation World Headquarters - Customer Service Call Representative City, STATE, 06/2017 - Current
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Answered 50+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Interviewed customers regarding Appliance issues and reported feedback to management team.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Exceeded company productivity standards on consistent basis.
Little Caesars Pizza - Customer Service Cashier/Food Prep/Cleaning Professional City, STATE, 12/2015 - 06/2017
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Counted and balanced cashier drawers.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and customer orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find store locations and complete purchases.
Helped customer locate and select appropriate merchandise throughout store.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed returned items in accordance with store policy.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Monitored sales events, added new merchandise and rang up purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Supervised more than 2 cashiers and associates to maximize performance, efficiency and service levels.
Resolved customer complaints and escalated worsening concerns for remediation.
Prepared special orders for shipment.
Monitored exits for security issues.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Prepared food, including pizza dough, built pizzas and other food items.
Restocked Cashier Counter with silverware, straws, napkins and condiments.
Filled beverages and delivered food to customers by providing them with the food orders.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Accurately handled over $5,000-$15,000 of payments daily in cash and credit cards payments for food products.
Cross-trained in Cashier and Food Prep roles in order to provide skilled backup for team members.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Collected merchandise from store and searched back-end locations for customer purchases.
Distributed new merchandise efficiently to different departments.
Managed any product returns professionally and quickly to maintain customer satisfaction.
Monitored food product availability in store, on shelves and in orders to accurately answer customer questions.
Arranged updated promotional displays every new items came out.
Operated Dolly Carts equipment to lift and transport stock.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed $10,000-$20,000 transactions per day with exceptional accuracy.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Cleaned utensils, dishes and glasses for customer use.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately for proper handling and preservation.
Cross-trained in other kitchen positions to support team and meet customer needs.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
Added garnishes and other finishing touches to improve plating presentation.
Employed knowledge of cutlery and culinary tools to prepare foods.
Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
Presented tasteful and attractive dishes to customers, kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.
Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with cake and deli orders.
Produced meals according to airline specifications by cutting, chopping, wrapping and assembling food and set up food carts for airlines with required food items.
Mastered diverse ingredient use and cooking techniques and processed and delivered healthy, timely and on-time dishes that delighted customers and exceeded employer requirements.
Distributed food to service staff for prompt delivery to customers.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Prepared variety of foods according to exact instructions and recipe specifications.
Checked inventory levels and recorded supply usage on log sheets or in company software.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Prepared workstations with ingredients and tools to increase efficiency.
Monitored temperatures of prepared food and cold-storage areas.
Finished orders with cutlery, napkins and condiments.
Adhered to all food safety and sanitation protocols to reduce germ spread.
Cleaned and sanitized kitchen equipment, utensils, and work stations.
IHOP Diner - Restaurant Waitress City, STATE, 06/2012 - 12/2014
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided items requested by customers, including sauces and drink refills.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Trained new employees to perform duties by showing how to care for customers, food preparations and cleaning duties.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Led team in carrying out day-to-day tasks with customer service program in mind.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Successfully balanced my Cleaning Duties and caring for my customers seamlessly without sacrificing work quality.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Rearranged tables and chairs, located or rolled extra silverware and dishware to prepare for large groups.
Sent orders to kitchen staff by Writing Customer Food Order down on note pad and providing to cooks.
Accomplishments
I feel like I look into every possibility there is for a customer so that I can provide my best service possible.
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School Attended
Eau Claire High School
Job Titles Held:
Customer Service Call Representative
Customer Service Cashier/Food Prep/Cleaning Professional
