Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I talk on the Phone daily with Customers, I also speak with them in a Chat form online, and also in emails as well. I assist with KitchenAid Small Appliances by selling their appliances, and instructing cons how to use and what not to do as well. I worked with customers that have the much bigger appliances for a few years before I was transferred to the Small Appliance Department. I assisted with the same protocol, we made sales for accessories for the appliances, a long with troubleshooting to resolve issues with appliances, and I even scheduled service for them as well if needed or directed to the correct department for assistance if I could not help. I have also had other jobs so I have had expeirince else where and am open for new opputunities. I am a very hard and dedicated worker, I am looking to try new experiences as well, I am always up for learning new information or new ways assisting customers

Skills

I have a lot of Computer/Technology Experience along with Customer Care Experience as well, I also had many jobs of Babysitting and Cleaning Houses inside and out when I was younger, and now as well.

Education and Training
Eau Claire High School Eau Claire, MI Expected in 06/2013 High School Diploma : - GPA :
Experience
Whirlpool Corporation World Headquarters - Customer Service Call Representative
City, STATE, 06/2017 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Interviewed customers regarding Appliance issues and reported feedback to management team.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
Little Caesars Pizza - Customer Service Cashier/Food Prep/Cleaning Professional
City, STATE, 12/2015 - 06/2017
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and customer orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Supervised more than 2 cashiers and associates to maximize performance, efficiency and service levels.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Prepared special orders for shipment.
  • Monitored exits for security issues.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Prepared food, including pizza dough, built pizzas and other food items.
  • Restocked Cashier Counter with silverware, straws, napkins and condiments.
  • Filled beverages and delivered food to customers by providing them with the food orders.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Accurately handled over $5,000-$15,000 of payments daily in cash and credit cards payments for food products.
  • Cross-trained in Cashier and Food Prep roles in order to provide skilled backup for team members.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Distributed new merchandise efficiently to different departments.
  • Managed any product returns professionally and quickly to maintain customer satisfaction.
  • Monitored food product availability in store, on shelves and in orders to accurately answer customer questions.
  • Arranged updated promotional displays every new items came out.
  • Operated Dolly Carts equipment to lift and transport stock.
Panera Bread - Cashier/Food Preparation Worker/General Cleaner
City, STATE, 12/2013 - 12/2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed $10,000-$20,000 transactions per day with exceptional accuracy.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned utensils, dishes and glasses for customer use.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Employed knowledge of cutlery and culinary tools to prepare foods.
  • Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
  • Presented tasteful and attractive dishes to customers, kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.
  • Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with cake and deli orders.
  • Produced meals according to airline specifications by cutting, chopping, wrapping and assembling food and set up food carts for airlines with required food items.
  • Mastered diverse ingredient use and cooking techniques and processed and delivered healthy, timely and on-time dishes that delighted customers and exceeded employer requirements.
  • Distributed food to service staff for prompt delivery to customers.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked inventory levels and recorded supply usage on log sheets or in company software.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Finished orders with cutlery, napkins and condiments.
  • Adhered to all food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized kitchen equipment, utensils, and work stations.
IHOP Diner - Restaurant Waitress
City, STATE, 06/2012 - 12/2014
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties by showing how to care for customers, food preparations and cleaning duties.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Successfully balanced my Cleaning Duties and caring for my customers seamlessly without sacrificing work quality.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Rearranged tables and chairs, located or rolled extra silverware and dishware to prepare for large groups.
  • Sent orders to kitchen staff by Writing Customer Food Order down on note pad and providing to cooks.
Accomplishments

I feel like I look into every possibility there is for a customer so that I can provide my best service possible.

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Resume Overview

School Attended

  • Eau Claire High School

Job Titles Held:

  • Customer Service Call Representative
  • Customer Service Cashier/Food Prep/Cleaning Professional
  • Cashier/Food Preparation Worker/General Cleaner
  • Restaurant Waitress

Degrees

  • High School Diploma

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