- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Determined Business-minded professional tackling any job task with gusto and precision. Experienced in delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.
- Data entry
- File and data retrieval systems
- Scheduling and calendar management
- CRM and office management software
- Computer skills
- Communication
- Friendly, positive attitude
- Team management
- Multitasking
- Teambuilding
- Flexible
- Sensitive material handling
- Technologically savvy
- PC proficient
- Records management systems
- Data entry documentation
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- Microsoft efficient to include Excel spreadsheets
- Detailed meeting minutes
- Types 60 WPM
- 10-key proficiency
- Training and coaching
- Organization and efficiency
- Recruiting
- Strong problem solver
- Staff motivation
- Professional and mature
- Data organization
- Employee training and development
- Strong interpersonal skills
- Meeting logs management
- Meticulous attention to detail
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Office Administrator, 09/2020 - Current
Prometric – Little Rock, AR,
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
- Prepared and proofread internal and external communications for syntax and grammar.
- Created memos, letters and other documents, fostering internal and external communication.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Automated office operations, managed client correspondence and tracked records.
Customer Service Call Center Supervisor, 07/2018 - 09/2020
Giant Eagle – Lakewood, OH,
- Managed daily operations within San Antonio office by supporting continuous delivery of excellent services and care.
- Supervised team of 20+ Customer Engagement Specialists, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Investigated performance to maintain employee adherence to quality and safety policies.
- Recommended improvements to systems and procedures for increased productivity.
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
Senior Team Leader, 03/2017 - 03/2018
Travel + Leisure Co. – Harrison, ID,
- Maintained under 7% Attrition and Absenteeism for Spectrum Campaign for consecutive months in First, Second, and part of Third Quarters in 2017.
- Produced Top 5% of Team Leaders eligible for Bonus in North America for Second and Third Quarters in 2017.
- Established Spectrum Campaign Service Level at 90% of better month over month.
- Managed staff of 150 Call Center Associates and 17 Team Leaders.
- Created knowledge database for leadership.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Assisted Recruiting Team by conducting Second Level Operations interview for potential prospects.
- Assisted in training Team Leaders.
Brand Ambassador , 03/2016 - 03/2017
Abb Ltd – Flowery Branch, GA,
- Boosted conversation rates by 67% through innovative customer relationship building in 2016.
- Created 1st Interactive Agent Lab in North America for Bright House Networks.
- Stabilized Quality and CSAT scores to reflect 80% - 90% above the client expectations for 2016.
- Worked closely with clients to identify their needs and challenges and provide solutions - oriented campaign themes.
- Cultivated and managed relationships with key clients, vendors and community partners.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Promoted positive company image through superior customer service experiences.
Team Leader, 12/2013 - 03/2016
Company Name – City, State,
- Performance in North America for Quality and Average Handling Time.
- Consecutively maintain 5% or below Absenteeism for consecutive quarters 2014-,.
- Oversaw Call Center Associates to ensure customer satisfaction goals were consistently met at 90% or better.
- Launched the 1st Spectrum Sales Campaign in North America.
- Met or exceeded service and quality every review period.
- Mastery of customer service management system databases.
- Managed high call volume with tact and professionalism.
- Analyzed call volume and average call time to monitor Call Center Associates performance and productivity.
- Initiated operations improvements to improve overall call center productivity.
High School Diploma: , Expected in 05/1998
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Macarthur High School - San Antonio,
GPA:
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