Determined Business-minded professional tackling any job task with gusto and precision. Experienced in delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.
Skills
Data entry
File and data retrieval systems
Scheduling and calendar management
CRM and office management software
Computer skills
Communication
Friendly, positive attitude
Team management
Multitasking
Teambuilding
Flexible
Sensitive material handling
Technologically savvy
PC proficient
Records management systems
Data entry documentation
Microsoft efficient to include Excel spreadsheets
Detailed meeting minutes
Types 60 WPM
10-key proficiency
Training and coaching
Organization and efficiency
Recruiting
Strong problem solver
Staff motivation
Professional and mature
Data organization
Employee training and development
Strong interpersonal skills
Meeting logs management
Meticulous attention to detail
Experience
Office Administrator, 09/2020 - Current Prometric – Little Rock, AR,
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed financial documents, contracts, expense reports and invoices.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
Prepared and proofread internal and external communications for syntax and grammar.
Created memos, letters and other documents, fostering internal and external communication.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
Automated office operations, managed client correspondence and tracked records.
Customer Service Call Center Supervisor, 07/2018 - 09/2020 Giant Eagle – Lakewood, OH,
Managed daily operations within San Antonio office by supporting continuous delivery of excellent services and care.
Supervised team of 20+ Customer Engagement Specialists, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Investigated performance to maintain employee adherence to quality and safety policies.
Recommended improvements to systems and procedures for increased productivity.
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