Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Determined Business-minded professional tackling any job task with gusto and precision. Experienced in delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.

  • Data entry
  • File and data retrieval systems
  • Scheduling and calendar management
  • CRM and office management software
  • Computer skills
  • Communication
  • Friendly, positive attitude
  • Team management
  • Multitasking
  • Teambuilding
  • Flexible
  • Sensitive material handling
  • Technologically savvy
  • PC proficient
  • Records management systems
  • Data entry documentation
  • Microsoft efficient to include Excel spreadsheets
  • Detailed meeting minutes
  • Types 60 WPM
  • 10-key proficiency
  • Training and coaching
  • Organization and efficiency
  • Recruiting
  • Strong problem solver
  • Staff motivation
  • Professional and mature
  • Data organization
  • Employee training and development
  • Strong interpersonal skills
  • Meeting logs management
  • Meticulous attention to detail
Office Administrator, 09/2020 - Current
Prometric Little Rock, AR,
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
  • Prepared and proofread internal and external communications for syntax and grammar.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
  • Automated office operations, managed client correspondence and tracked records.
Customer Service Call Center Supervisor, 07/2018 - 09/2020
Giant Eagle Lakewood, OH,
  • Managed daily operations within San Antonio office by supporting continuous delivery of excellent services and care.
  • Supervised team of 20+ Customer Engagement Specialists, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Recommended improvements to systems and procedures for increased productivity.
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
Senior Team Leader, 03/2017 - 03/2018
Travel + Leisure Co. Harrison, ID,
  • Maintained under 7% Attrition and Absenteeism for Spectrum Campaign for consecutive months in First, Second, and part of Third Quarters in 2017.
  • Produced Top 5% of Team Leaders eligible for Bonus in North America for Second and Third Quarters in 2017.
  • Established Spectrum Campaign Service Level at 90% of better month over month.
  • Managed staff of 150 Call Center Associates and 17 Team Leaders.
  • Created knowledge database for leadership.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Assisted Recruiting Team by conducting Second Level Operations interview for potential prospects.
  • Assisted in training Team Leaders.
Brand Ambassador , 03/2016 - 03/2017
Abb Ltd Flowery Branch, GA,
  • Boosted conversation rates by 67% through innovative customer relationship building in 2016.
  • Created 1st Interactive Agent Lab in North America for Bright House Networks.
  • Stabilized Quality and CSAT scores to reflect 80% - 90% above the client expectations for 2016.
  • Worked closely with clients to identify their needs and challenges and provide solutions - oriented campaign themes.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Promoted positive company image through superior customer service experiences.
Team Leader, 12/2013 - 03/2016
Company Name City, State,
  • Performance in North America for Quality and Average Handling Time.
  • Consecutively maintain 5% or below Absenteeism for consecutive quarters 2014-,.
  • Oversaw Call Center Associates to ensure customer satisfaction goals were consistently met at 90% or better.
  • Launched the 1st Spectrum Sales Campaign in North America.
  • Met or exceeded service and quality every review period.
  • Mastery of customer service management system databases.
  • Managed high call volume with tact and professionalism.
  • Analyzed call volume and average call time to monitor Call Center Associates performance and productivity.
  • Initiated operations improvements to improve overall call center productivity.
Education and Training
High School Diploma: , Expected in 05/1998
Macarthur High School - San Antonio,

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  • High School Diploma

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