Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Skills
Detailed Evaluations
Information Updates
Security Administration
Efficient and Detail-Oriented
Responding to Difficult Customers
Calm and Professional Under Pressure
Problem Identification
Good Listening Skills
Problem Resolution
Call Center Operations
Work History
08/2021 to 10/2021
Customer Service Call Center RepresentativeRuss Darrow Group – Waukesha, WI,
Documented and detailed calls and complaints using call center's CRM database.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Answered over 50 calls per shift to meet fast-paced call center demands.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Resolved concerns with products or services to help with retention and drive sales.
Described product highlights and benefits to help guide purchasing decisions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Initiated termination of customer contract upon request.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Communicated professionally with colleagues, freelancers and clients.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Promoted available products and services to customers during service, account management and order calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Facilitated inter-departmental communication to effectively provide customer support.
10/2015 to 02/2021
Walmart AssociateWalmart – City, STATE,
Worked varied hours, days, nights and weekends as business needs dictate.
Managed customer relations and customer service through daily communication and interaction.
Maximized customer interactions by promptly identifying needs and wants.
Increased customer satisfaction significantly within department.
Mentored and coached other team members to meet daily sales goals.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Collected, arranged and input information into database system.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.
Frequently inspected production area to verify proper equipment operation.
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