Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

  • Detailed Evaluations
  • Information Updates
  • Security Administration
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Problem Identification
  • Good Listening Skills
  • Problem Resolution
  • Call Center Operations
Work History
08/2021 to 10/2021
Customer Service Call Center Representative Russ Darrow Group Waukesha, WI,
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Initiated termination of customer contract upon request.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Facilitated inter-departmental communication to effectively provide customer support.
10/2015 to 02/2021
Walmart Associate Walmart City, STATE,
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
01/2010 to 01/2012
Dairy Queen Crew Member Dairy Queen Grill & Chill City, STATE,
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Cleaned counter surfaces, dining areas and food preparation areas [Timeframe] for maximum health, safety and customer satisfaction.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Moved and stocked food products weighing up to [Number] pounds.
  • Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers per [Timeframe].
  • Examined trays to check contents for required items and complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
Expected in 09/2007
Workone Center - Plymouth Indiana,

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Resume Overview

School Attended

  • Workone Center

Job Titles Held:

  • Customer Service Call Center Representative
  • Walmart Associate
  • Dairy Queen Crew Member


  • GED

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