Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Documentation and reporting
Service recommendations
Written and oral communication
Call center operations
Report preparation
Training development aptitude
Professional telephone demeanor
Service standard compliance
POS systems expert
Inbound and Outbound Calling
Client Needs Assessment
Work History
09/2016 to Current
Customer Service /Call Center RepresentativeCiox – Manchester, CT,
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Averaging 100 plus calls a day via auto dial.
11/2015 to 05/2016
Credit Authorization Asrc Federal Holding Company – Midwest City, OK,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Updated account information to maintain customer records.
Responded to customer requests for products, services and company information.
Collected and analyzed customer information to prepare product or service reports.
Recorded account information to open new customer accounts.
Processed customer adjustments to maintain financial accounts.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Developed and updated databases to handle customer data.
12/2012 to 03/2015
Mail ProcessorNovitx / Pitney Bowes – City, STATE,
Weighed letters and packages and calculated costs based on classification, weight and destination.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Used automated mail processing equipment to sort and collate mail.
Performed routine preventive maintenance on sorting machines and removed envelope jams.
Successfully maintained clean, valid driver's license and access to reliable transportation.
Carried out day-to-day duties accurately and efficiently.
Developed and maintained courteous and effective working relationships.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/1980 to 04/2008
Security ManagerCleveland Cavaliers Holdings – City, STATE,
Led identification, development, implementation and maintenance of security requirements for entire organization.
Demonstrated commitment to public safety by patrolling events and well-populated establishments.
Conducted drills to keep security staff on alert and proficient with established plans.
Supervised grounds, employee entrances and exits and security officers on duty.
Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Determined, rolled out and supervised all security protocols for organization.
Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
Oversaw quality control implementations and reporting, working closely with contract representative.
Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Kept team compliant with security protocols and appearance standards.
Recorded incident reports with detailed accounts of occurrences.
Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Oversaw team of security officers and managed scheduling and performance evaluations.
Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Identified, developed, implemented and maintained security protocols for organization.
Monitored property and investigated areas of suspicion.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Submitted documentation for weekly payroll, managed schedules and enforced policies.
Education
Expected in to to
GED: JR Buchtel HS - Akron Ohio, GPA:
Expected in to to
: Data Entry Southern Ohio Community Colllege - Akron Ohio, GPA:
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