customer service call center representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Call Center Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Enthusiastic leader and self starter with strong ability to work independently, with a team and adapt easily to change of environment and work schedules. Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.

  • Real Page One Site
  • Yardi Voyager
  • Windows, MS Word, Excel, Edge,
  • Outlook, PowerPoint, Internet
  • Microsoft Teams
  • Documentation and reporting
  • Professional telephone demeanor
  • Data Entry
  • Excellent Customer Service Skills
  • Written And Interpersonal Communication
  • Problem Solving
  • Call Center
  • Live Chat
Work History
Customer Service Call Center Representative, 10/2021 to Current
Minster BankTroy, OH,
  • Assist high volume of customers daily with positive attitude and focus on customer satisfaction.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved 80 issues over 200 calls daily.
  • Make outbound lead follow-ups by telephone and email to re-direct applicants to complete online applications in order to pre-qualify for employment.
  • Effective liaison between applicants and internal departments.
  • Validate complete and concise information on applicant paperwork to insure qualifications and employment readiness for onboarding.
  • Facilitate customer support and follow-ups with call management system to keep track of calls, confidential notes regarding conversations, and applicant contact information.
  • Ask fact-finding questions to determine applicants' need and expectations and recommend specific solutions.
  • Exceed call speed, accuracy and volume benchmarks on consistent basis
  • Train and coach new call center team members on computer systems and customer service strategies.
Assistant Property Manager, 07/2018 to 10/2021
Holland ResidentalSanta Clara, CA,
  • Kept detailed records to fully comply with local, state, and federal housing requirements for HUD and Tax Credit property.
  • Obtained vital documents to perform re-certification for more than 198 tenants across 200-unit property.
  • Reviewed, verified all submitted documents, TIC applications for accuracy completeness, computed data entry in Yardi Voyager.
  • Verified employment, income, background checks for rental eligibility using (EIV) enterprise income verification system.
  • Conducted property move-ins and outs to compile monthly occupancy reports for management.
  • Established strong professional relationships with residents by promoting team collaboration and delivering exemplary service and professionalism.
  • Assessed, purged tenant files for compliance inspection.
  • Followed up on delinquent tenants, coordinated repayment collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking policies.
  • Prepared interim and annual re-certification packets, re-certification correspondence.
  • Exercised leadership skills, team building, and morale with leasing agents.
Real Estate Assistant Manager, 03/2011 to 06/2018
Signature One - Na'Imah Matthews, Office ManagerCity, STATE,
  • Monitored territory, capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Surpassed team goals by partnering with management to implement best measures, practices, and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Provided administrative services, email correspondence, making copies, handling incoming, outgoing mail, and faxes.
  • Supported company leaders by managing budgets, reports, scheduling appointments to show marketed properties, organizing itineraries.
  • Answered, responded to over 80 phone calls daily on multi-line phone system.
  • Built and maintained excellent customer relationships through timely response to inquiries, going above and beyond to accommodate unusual requests.
  • Managed production of sales listings by coordinating with office staff, company's vendors to facilitate high-quality work.
  • Generated leads for sales, rental properties through cold calls and referrals.
Real Estate License: Real Estate , Expected in 12/2022 to Allied School of Real Estate - Los Angeles, CA,
  • Continuing education for Real Estate License
  • Real Estate Studies: Business Administration, Sales, Marketing Analysis, Accounting, Law, Communications and Property Management
  • Member of Real Estate Association
Certification of Completion: Real Estate Development/Property Management, Expected in 08/2007 to California License - Los Angeles, CA,
  • Relevant Coursework Completed: Real Estate: Practice, Principles, Finance, Ethics, and Appraisal
  • Completed Professional Development in Real Estate Finance and Investments

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Resume Overview

School Attended

  • Allied School of Real Estate
  • California License

Job Titles Held:

  • Customer Service Call Center Representative
  • Assistant Property Manager
  • Real Estate Assistant Manager


  • Real Estate License
  • Certification of Completion

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