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Customer Service Call Center Representative Resume Example

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CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Self-driven leader with excellent communication and interpersonal skills who effectively collaborates with all levels of staff members and fosters quality relationships with customers.

Core Strengths
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Dedicated to process improvement
  • Proficient in customer account software
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
Accomplishments
  • Received "Diversity " Award for valuing and fostering relationship with others to establish a strong work environment.
  • Received "People" Award for valuing and supporting colleagues as a competitive advantage.
  • Received "Shared Success" Award for continuing to provide customers with outstanding service.
Work Experience
Customer Service Call Center Representative 04/2015 to 08/2015 Hire Dynamics Atlanta, GA
  • Advised over 30-80 customer via inbound calls, fax, and email a day.
  • Utilize several software to assist customers with their inquiry.
  • Review accounts and payment records to research complaint on account.
  • Provide option to get customer account within compliance.
  • Work with others to assure to uphold the standard of the client.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Processed an average of 50 inbound and outbound technical support calls.
Chief of Operations 03/2013 to 04/2015 Saint-vil Enterprise Incorporation Atlanta, GA
  • Virtual Solution Call Center working from home.
  • Providing our clients with qualified candidates to provide customer service, sales and or technical support.
  • Maintained composure and patience in face of difficult customer situations.
  • Executed contact between independent contractor and client.
  • Over three years utilizing business management principles.
  • Organized bi-weekly payroll and scheduling.
  • Trained new employees and explained protocols clearly and efficiently.
  • Reduced cost for clients by establishing strong relationships to minimize cost.
  • Provided thorough support and problem resolution for customers.
  • Navigate different operating systems such as but not limited to: Oracle, Citrix, Softphone, Adobe and Starmatics.
  • Recruit qualified candidates to fulfill required position needs.
Phone Banker I 02/2011 to 04/2012 Wells Fargo, N.A Birmingham, AL
  • Advised over 50-100 customer via inbound calls a day.
  • Verified account status to make sure account is in compliance.
  • The ability to think critical while being able to analyze, and organize customers' accounts within a timely manner.
  • Informed customers about issue resolution progress.
  • Offer products that meet customers' ongoing financial needs.
  • Solve complex issue while navigating several software.
  • Provided thorough support and problem resolution for customers.
  • Answered customers question, helped and educated customer on placing an online advertisement.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Meet a daily quota while receiving and rewards.
  • Received several awards for my accomplishments with this company.
Teller 1 05/2010 to 12/2010 First Commercial Bank Birmingham, AL
  • Proactively greet customers at teller station or designated greeter station within the branch.
  • Advocated healthy money management with customers.
  • Demonstrate solid working knowledge of bank products and services.
  • Demonstrate the ability to manage routine service issues independently.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Assembled in-store marketing displays.
  • Processed cash withdrawals.
  • Adhered to First Commercial Bank security and audit procedures.
  • Maintain accurate records of all transaction: post interest and balance as required.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Received regional branch recognition award for outstanding customer service.
  • Balance currency, cash and checks in cash drawer at end of shift.
Private Seller Support Representative 09/2007 to 04/2009 Autotrader.com Atlanta, GA
  • Informed 50-100 customers via inbound calls a day.
  • Educated customers on process to develop private advertisements.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Informed customers about issue resolution progress.
  • Assembled information given from customers.
  • Provided thorough support and problem resolution for customers.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Utilize Kelly Blue Book and Nada Guide to inform customers of vehicle value.
  • Investigate and corrected errors; followed up with customer.
Educational Background
High School Diploma South Cobb High School
Skills
Adobe, advertisements, Balance, Book, bi, business management, Call Center, Citrix, Conflict resolution, client, clients, customer service, email, Employee relations, fax, financial, money, Negotiation, Enterprise, operating systems, Oracle, payroll, problem solving, process improvement, receiving, research, sales, scheduling, software Troubleshooting, technical support
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Resume Overview

Companies Worked For:

  • Hire Dynamics
  • Saint-vil Enterprise Incorporation
  • Wells Fargo, N.A
  • First Commercial Bank
  • Autotrader.com

School Attended

  • South Cobb High School

Job Titles Held:

  • Customer Service Call Center Representative
  • Chief of Operations
  • Phone Banker I
  • Teller 1
  • Private Seller Support Representative

Degrees

  • High School Diploma

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