Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Call Center Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Enthusiastic leader and self starter with strong ability to work independently, with a team and adapt easily to change of environment and work schedules. Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.

  • Real Page One Site
  • Yardi Voyager
  • Windows, MS Word, Excel, Edge,
  • Outlook, PowerPoint, Internet
  • Microsoft Teams
  • Customer service-focused
  • Call center operations
  • Written and oral communication
  • Documentation and reporting
  • Professional telephone demeanor
  • Complaint resolution
  • LiveChat
Work History
10/2021 to Current
Customer Service Call Center Representative Sonic Healthcare Usa Lincoln, RI,
  • Assist high volume of customers daily with a positive attitude and focus on customer satisfaction.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved 80 issues over 200 calls daily.
  • Meet established attendance expectations and team revenue goals to achieve company objectives.
  • Handle inbound/outbound calls per shift to inquire and provide information to generate employment.
  • Make outbound lead follow-ups to applicants by telephone and email to re-direct applicants to complete online applications in order to qualify for employment.
  • Effective liaison between applicants and internal departments.
  • Validate complete and concise information on applicant paperwork to insure qualifications and employment readiness for onboarding.
  • Facilitate customer support and follow-ups through Microsoft Teams/Excel Software to keep track of phone calls, confidential notes regarding conversations, and potential employee contact information.
  • Ask fact-finding questions to determine applicants' needs and expectations and recommend specific solutions.
  • Train and coach new call center team members on computer systems and customer service strategies.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
07/2018 to 10/2021
Assistant Property Manager Lowe Enterprises Houston, TX,
  • Kept detailed records to fully comply with local, state, and federal housing requirements for HUD and Tax Credit property.
  • Obtained vital documents to perform re-certification for more than 198 tenants across the 200-unit property.
  • Reviewed, verified all submitted documents, TIC applications for accuracy completeness, computed data entry in Yardi Voyager.
  • Verified employment, income, background checks for rental eligibility using the (EIV) enterprise income verification system.
  • Conducted property move-ins and outs to compile monthly occupancy reports for management.
  • Established strong professional relationships with residents by promoting team collaboration and delivering exemplary service and professionalism.
  • Assessed, purged tenant files for compliance inspection.
  • Followed up on delinquent tenants, coordinated repayment collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking policies.
  • Prepared interim and annual re-certification packets, re-certification correspondence.
  • Exercised leadership skills, team building, and morale with leasing agents.
03/2011 to 06/2018
Real Estate Assistant Manager Signature One - Na'Imah Matthews, Office Manager City, STATE,
  • Monitored territory, capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Surpassed team goals by partnering with management to implement best measures, practices, and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Provided administrative services, email correspondence, making copies, handling incoming, outgoing mail, and faxes.
  • Supported company leaders by managing budgets, reports, scheduling appointments to show marketed properties, organizing itineraries.
  • Answered, responded to over 80 phone calls daily on a multi-line phone system.
  • Built and maintained excellent customer relationships through timely response to inquiries, going above and beyond to accommodate unusual requests.
  • Managed production of sales listings by coordinating with office staff, companies vendors to facilitate high-quality work.
  • Generated leads for sales, rental properties through cold calls and referrals.
Expected in 12/2022
Real Estate License: Real Estate
Allied School of Real Estate - Los Angeles, CA,
  • Continuing education for Real Estate License
  • Real Estate Studies: Business Administration, Sales, Marketing Analysis, Accounting, Law, Communications and Property Management
  • Member of Real Estate Association
Expected in 08/2007
Certification of Completion: Real Estate Development/Property Management
California License - Los Angeles, CA,
  • Relevant Coursework Completed: Real Estate: Practice, Principles, Finance, Ethics, and Appraisal
  • Completed Professional Development in Real Estate Finance and Investments

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Resume Overview

School Attended

  • Allied School of Real Estate
  • California License

Job Titles Held:

  • Customer Service Call Center Representative
  • Assistant Property Manager
  • Real Estate Assistant Manager


  • Real Estate License
  • Certification of Completion

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