Dedicated Call Center Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Enthusiastic leader and self starter with strong ability to work independently, with a team and adapt easily to change of environment and work schedules. Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.
Skills
Real Page One Site
Yardi Voyager
Windows, MS Word, Excel, Edge,
Outlook, PowerPoint, Internet
Microsoft Teams
Customer service-focused
Call center operations
Written and oral communication
Documentation and reporting
Professional telephone demeanor
Complaint resolution
LiveChat
Work History
10/2021 to Current
Customer Service Call Center RepresentativeSonic Healthcare Usa – Lincoln, RI,
Assist high volume of customers daily with a positive attitude and focus on customer satisfaction.
Adhere to company policies and scripts to consistently achieve call-time and quality standards.
Resolved 80 issues over 200 calls daily.
Meet established attendance expectations and team revenue goals to achieve company objectives.
Handle inbound/outbound calls per shift to inquire and provide information to generate employment.
Make outbound lead follow-ups to applicants by telephone and email to re-direct applicants to complete online applications in order to qualify for employment.
Effective liaison between applicants and internal departments.
Validate complete and concise information on applicant paperwork to insure qualifications and employment readiness for onboarding.
Facilitate customer support and follow-ups through Microsoft Teams/Excel Software to keep track of phone calls, confidential notes regarding conversations, and potential employee contact information.
Ask fact-finding questions to determine applicants' needs and expectations and recommend specific solutions.
Train and coach new call center team members on computer systems and customer service strategies.
Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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