- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Professional Call Center Customer Service Sales Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
- POS Systems and Ordering Platforms
- Problem Resolution
- Customer Relationship Management
- Good Listening Skills
- Upselling Products and Services
- High-Volume Environments
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- Customer Data Confidentiality
- Understanding Customer Needs
- Order and Refund Processing
- Call Documentation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
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Customer Service Call Center Representative, 05/2021 - 07/2022
Russ Darrow Group – Fond Du Lac, WI,
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and provided back up for Health Services Financing Department.
Inbound Sales Representative Call Center, 11/2018 - 06/2020
Atascadero Unified – Atascadero, CA,
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Processed customer order, quote and return transactions and offered additional products and services.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Generated new and repeat sales by offering timely product, service and technical information.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic and payment information in system.
Support Service Worker , 07/2014 - 08/2015
Illinois Department Of Human Services WGM Center – City, STATE,
- Worked with clients to improve life choices and maximize benefits of programs.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Reported and documented resident changes in consumption or behaviors.
Associate of Arts: General Studies, Expected in 12/2012
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Kaskaskia College - Centralia, IL
GPA:
CNA: Nursing, Expected in 05/1999
-
Beck Vocational College - Red Bud, IL,
GPA:
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