Professional Call Center Customer Service Sales Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Skills
POS Systems and Ordering Platforms
Problem Resolution
Customer Relationship Management
Good Listening Skills
Upselling Products and Services
High-Volume Environments
Customer Data Confidentiality
Understanding Customer Needs
Order and Refund Processing
Call Documentation
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Work History
Customer Service Call Center Representative, 05/2021 - 07/2022 Russ Darrow Group – Fond Du Lac, WI,
Documented and detailed calls and complaints using call center's CRM database.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Answered over 100 calls per shift to meet fast-paced call center demands.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Cross-trained and provided back up for Health Services Financing Department.
Inbound Sales Representative Call Center, 11/2018 - 06/2020 Atascadero Unified – Atascadero, CA,
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Processed customer order, quote and return transactions and offered additional products and services.
Maintained organized and secure customer files to facilitate customer support and follow-up.
Generated new and repeat sales by offering timely product, service and technical information.
Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
Overcame objections using friendly, persuasive strategies.
Set up appointments with interested customers according to schedule availability.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Opened new accounts and documented personal, demographic and payment information in system.
Support Service Worker , 07/2014 - 08/2015 Illinois Department Of Human Services WGM Center – City, STATE,
Worked with clients to improve life choices and maximize benefits of programs.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Arranged tray and or table settings with proper tableware, condiments and tray card.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
Reported and documented resident changes in consumption or behaviors.
Education
Associate of Arts: General Studies, Expected in 12/2012 - Kaskaskia College - Centralia, IL GPA:
CNA: Nursing, Expected in 05/1999 - Beck Vocational College - Red Bud, IL, GPA:
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