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Customer Service Call Center Rep Resume Example

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CUSTOMER SERVICE CALL CENTER REP
Summary
To obtain a position where I may utilize and enhance my Administrative and Customer Service capabilities in a moderate to fast paced work environment. While showing my strong interpersonal, organizational, problem solving and customer service skills. With the ability to execute multiple tasks independently in a high stress environment.

Skills
  • General Clerical Duties 
  • Filing - Alpha & Numerical
  • Typing - 49 WPM
  • Data Entry 9852

  • Inbound Calls
  • Outbound Calls
  •  Multi-Line / Soft Phones
Experience
Customer Service Call Center Rep
January 2016 to CurrentRepublic Services － Pacheco, Ca
  • Handle 300+ Incoming calls per shift via Multi Line "Soft" Phone
  • Initiate 100+ Outbound Calls per shift
  • Processing Payments via Electronic Check, Debit Card or Credit Card.
  • Generate service requests per customers specifications.
  • Scheduling Deliveries, Removals, and Return Service Request
  • Generate and Fax, Email, or Mail Customer Invoices, Policies, and Service Tickets
  • Assist with Daily Task, Xeroxing Memos, Filing, and Scanning
  • Mail and, or Email Customer Service Guides and Brochures to customers.
  • Work directly with Supervisors and, or Managers with any giv task.
  • Deescalating escalated calls from Customers and the General Public
  • Generate Emails and Service Tickets to CS Supervisors, Managers, Customers, Route Supervisors, and Drivers
  ​
  • Work directly with Outlook, Gmail, Infopro, Excel, Word, Google Docs, PDF, Online Bill Pay Service "OBP" , Finesse and Jabra.
​​
Call Center Claims Specialist
May 2015 to December 2015SquareTrade Inc － San Francisco, Ca
  •  Provide Exceptional Customer Service while Handing 100+ Incoming Calls per shift.
  • Filing Insurance and Warranty Claims on Consumers' Electronics
  • Troubleshooting: Mobile Phones, Tablets, Laptops and Computers
  • Sales; Electronic Warranties
  • Explain Warranties, Insurance, and Claim Process with Consumers, Vendors, and Retailers.
  • Deescalate escalated calls to Supervisors and Team Managers
  ​
  • ** Promoted to Call Center TV Repair Technician September 2015 **
  • Handle 150+ Inbound Calls in the TV Queue
  • Troubleshooting : Televisions and Filing TV Warranty Claims
  • Initiate Outbound Calls to Customers, Vendors, Partners, and place Business to Business calls
  • Ordering Parts through multiple Vendors, Partners and Depots
  • Scheduling Physical TV Repair Technician Appointments and Deliveries
  • Generate Emails to: Depots, Customers, Supervisors, and Managers via Google Mail and Sales Force.
​​
  • Work directly with: Sales Force, Finess, Jabra, Excel, Libre Office, Google Chrome, Fire Fox, Internet Explorer, Adobe, Windows, Google Mail, and Internet based Software designed specifically for SquareTrade inc can explain further.
Contract Customer Service Call Center Rep
February 2015 to June 2015Office Team - Republic Services － Walnut Creek, Ca
  • Handle 300+ Incoming calls daily.
  • Handle Multiple line phone, transferring individuals to their appropriate ext.
  • Initiate 100+ Care Calls to customers, Provide Excellent Customer Service Processing Payments via Electronic Check, Debit Card or Credit Card.
  • Generate service requests per customers specifications.
  • Scheduling Deliveries, Removals, and Return Service Request
  •  Work directly with Outlook, Gmail, Infopro, Excel, Word, Google Docs, PDF, and Online Bill Pay "OBP"
  • Handling Escalation Calls from Customers and the General public
  • Generate Emails to CS Supervisors, Managers, Customers, Route Supervisors, and Drivers
  • Work directly with the Managers' and Supervisors' with any task needing completion.
Contract Call Center Alarm Dispatcher I
November 2014 to February 2015Office Team- Bay Alarm Co － Pacheco, Ca
  • Handle an Incoming call volume that can consist of up to 300 Distress calls per shift.
  • Continuously Monitor Burglar Alarms, Fire Alamrs, Hazmat Signals, Panic Alarms and Video Alarms in Queue
  • Initiate outbound calls to customers, Police Agencies, Fire Departments, Emergency Contacts, and Internal Staff while Providing excellent Customer Service.
  • Generate service requests per customers specifications.
  • Generate Emails to multiple internal Departments, Branches, and Customers.
Banking / Customer Service Rep
December 2012 to December 2013PT Gaming LLC － Richmond, Ca
  • Ensure Casino guest and Casino dealers follow proper game rules and procedures
  • Provide Excellent Customer Service to Casino Guest & Employees
  • Provide accurate attention to detail by observing gaming collections and payouts.
  • Supervising Game Play & Accurately paying customers and following game behavior.
  • Cash Handling of up to Eighty-Thousand Dollars worth of Casino Chips per shift
Customer Service Representative
September 2012 to December 2012Ashley Furniture HomeStore － Concord, Ca
  • Provide outstanding customer service in a professional manner.
  • Greet Customers professionally via telephone and in person.
  • Answer 100+ inbound calls daily via multiple line phone Place 50+ Outbound Calls Daily
  • Send 50+ Confirmation Emails to Customers' daily, Scheduling 10-25+ deliveries daily
  • Data Entry, Updating Customer Files and Scheduling
  • Filing manually and electronically
  • Handling Customer complaints or forwarding calls to upper management
  • Process Cash, Check, Credit Payments
  • Balancing Receipts after every closing shift
  • Work directly with Profit, Excel, Word, Adobe, Internet Explorer , and Outlook.
Federal Work Study Program - Financial Aid Assistant
September 2006 to March 2007National Holistic Institute － Emeryville, CA
  • Updating Student Personal Accounts and Profiles
  • Keeping confidentiality while working with Confidential Data
  • Moderate Typing and Data Entry
  • Prepare student verification packages
  • Filing FAFSA documents manually & electronically in NHI Filing Software
  • Assist Financial Aid Coordinator; with various tasks.
  • Work Directly with Microsoft Office programs
Federal Work Study Program - Front Desk
September 2006 to March 2007National Holistic Institute － Emeryville, CA
  • Greet guest, and direct them to their proper location
  • Scheduling and Rescheduling appointments via multiple line phone.
  • Manual and Electronically filing, scanning, faxing, and copying documents.
Customer Service Representative & Administrative Assistant
May 2004 to May 2012Divva Dance Productions － Richmond, Ca
  • Provide outstanding customer service while greeting clients face to face and via telephone.
  • Heavy Typing and Data Entry
  • Updating Client & Student Accounts,
  • Process Cash, Check, Electronic Payments on accounts / Process Credit Payments over Phone.
  • Process reimbursement payments / checks  handle customer concerns, and complaints in a professional , and accurate manner.
  • Log all performance, class and daily activity on computer
  • Sales i.e. Merchandise, gift cards, venue tickets, and classes.
  • Maintain visual upkeep of office, and venues.
  • Answer 50+ inbound multiple line telephone
  • Scheduling, and rescheduling appointments/classes by email or telephone.
Education and Training
Medical Assisting - Medical Technician, May 2011Contra Costa College － San Pablo, Ca, USACurrently enrolled in 2017 Fall Semester
Associate of Arts : Business Administration,,Cosumnes River College － Sacramento, CA, USACompleted first Semester. Transferred
High School Diploma : 2006El Cerrito Senior High School － El Cerrito, CA, USA
Skills
Adobe, Attention to Detail, Banking, Cash Handling, Call Center, Copying Documents, Credit, Excel, Excellent Customer Service, Data Entry, Debit, Email on different platforms, Faxing, Filing, Financial, Insurance, Internet Explorer, Microsoft Office programs, Outlook, Scheduling, Windows, Processing Payments, PDF, Police, Technical Support, Telephone, Troubleshooting, Typing
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Resume Overview

Companies Worked For:

  • Republic Services
  • SquareTrade Inc
  • Office Team - Republic Services
  • Office Team- Bay Alarm Co
  • PT Gaming LLC
  • Ashley Furniture HomeStore
  • National Holistic Institute
  • Divva Dance Productions

School Attended

  • Contra Costa College
  • Cosumnes River College
  • El Cerrito Senior High School

Job Titles Held:

  • Customer Service Call Center Rep
  • Call Center Claims Specialist
  • Contract Customer Service Call Center Rep
  • Contract Call Center Alarm Dispatcher I
  • Banking / Customer Service Rep
  • Customer Service Representative
  • Federal Work Study Program - Financial Aid Assistant
  • Federal Work Study Program - Front Desk
  • Customer Service Representative & Administrative Assistant

Degrees

  • Medical Assisting - Medical Technician , May 2011
    Associate of Arts : Business Administration,,
    High School Diploma : 2006

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