LiveCareer-Resume

customer service call center agent resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Active Listening
  • Client Education and Counseling
  • Proper Animal Restraint
  • Problem Sensitivity
  • Medical terminology knowledge
  • Excellent Communication Skills
  • Empathy
  • Attention to Detail
Work History
10/2021 to 07/2022 Customer Service Call Center Agent Passport Auto Group | Suitland Silver Hill, MD,
  • Assisted callers with locating and scheduling appropriate COVID-19 vaccination.
  • Assisted callers with locating nearest COVID-19 testing facility.
  • Provided directions to selected vaccination or testing center.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of rapidly evolving COVID-19 vaccination and safety protocols.
  • Escalated calls if presented with medical or legal concern.
  • Attended telephone skills and program information training sessions to boost aptitude
12/2018 to 03/2020 Veterinary Technician Alliance Animal Health | Tulsa, OK,
  • Admitted procedures, verified all pre-surgical preparations had been followed.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted with digital radiography, utilizing proper positioning techniques.
  • Edited digital radiographs and submitted for referral.
  • Performed in-house blood work.
  • Proficient with Abaxis chemistry and hematology analyzers and their maintenance.
  • Proficient with Vetter practice management software.
  • Discharged procedures and educated clients about proper aftercare.
03/1992 to 11/2018 Manager Papa John's | Ankeny, IA,
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Served as primary liaison between veterinarian and client. Explaining to clients their pet's diagnostics, diagnosis, upcoming surgery and surgery recovery.
  • Taught clients how to administer insulin injections and subcutaneous fluids.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Performed all in house blood work.
  • Proficient with Abaxis and Idexx chemistry analyzers and hematology machines.
  • Prepared samples for outside diagnostic lab.
  • Proficient with Cornerstone practice management software.
  • Served as main contact for all supplier representatives.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia, including numerous at clients' homes.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Bathed and dipped dogs and cats afflicted with flea, tick, mange and ringworm parasitic infections.
Education
Expected in 05/1991 to to Bachelor of Arts | Studio Arts University of Texas At Austin, Austin, TX GPA:

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Resume Overview

School Attended

  • University of Texas At Austin

Job Titles Held:

  • Customer Service Call Center Agent
  • Veterinary Technician
  • Manager

Degrees

  • Bachelor of Arts

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