Customer Service Call Center Agent resume example

• Greeted customers, took orders, made change, prepared drinks and desserts, assembled orders, cleaned and sanitized ding area and restrooms.

• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Stored perishable food items in freezer or refrigerator to protect food from spoilage.
• Updated displays, cases and other customer-facing areas to increase sales of special items.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Made orders by slicing, weighing, packaging and pricing meats and cheeses.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Cross-trained in other kitchen positions to support team and meet customer needs.
• Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
• Created aesthetically pleasing food arrangements for special orders and party trays.

Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to cooks and servers.

• Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
• Oversaw food production for quality and consistency with house standards.
• Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to cooks and servers.
• Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
• Mentored and developed managers in training and hourly team members, creating harmonious working environment.
• Cleaned utensils, dishes and glasses for customer use.
• Stored perishable food items in freezer or refrigerator to protect food from spoilage.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Cross-trained in other kitchen positions to support team and meet customer needs.
• Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
• Monitored inventory and promptly reported food items requiring reorder.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
• Restocked pantry with nonperishable food items to prevent stock from running low.
• Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
• Completed prepping, cleaning and other kitchen duties to support cooks.
• Maintained order and cleanliness of work areas to conform with health codes.
• Observed food handling and sanitation procedures to safeguard against foodborne illnesses.