Hardworking and knowledgeable call agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Practiced customer service professional with problem-solving expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Cheerful and upbeat call agent with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Answered questions and assisted clients in applying for small business loans from the Small Business Administration.
Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to cooks and servers.
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