LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and knowledgeable call agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Practiced customer service professional with problem-solving expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Cheerful and upbeat call agent with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Call center operations
  • Quality assurance optimization
  • Customer communications
  • System documentation
  • Food preparation expertise
  • Inbound phone call management
  • Interpersonal skills
  • Call documentation skills
  • 65 WPM
  • Data entry
  • Call control skills
  • Training experience
  • Data gathering
  • Call center experience
  • Quality assurance controls
  • Resolving issues
  • Providing customer support
  • Communicating with clients
  • Professional telephone voice
  • Quality control
  • Training and Development
  • Call controlling
Education and Training
Central Ohio Technical College Newark, OH Expected in : Early Childhood Development - GPA :
R. G. Stage Career Education Center Massillon, OH Expected in 06/1980 High School Diploma : - GPA :
Tuslaw High School Massillon, OH Expected in 06/1980 High School Diploma : - GPA :
Experience
Passport Auto Group - Customer Service Call Center Agent
Alexandria, VA, 04/2020 - 10/2020

Answered questions and assisted clients in applying for small business loans from the Small Business Administration.

Perkins Restaurants - Cashier/Frontline Sales Representative
Dubuque, IA, 07/2018 - 02/2019
  • Greeted customers, took orders, made change, prepared drinks and desserts, assembled orders, cleaned and sanitized ding area and restrooms.
Walmart - Deli/Bakery Sales Associate
City, STATE, 09/2016 - 05/2018
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
Edie Ryan's Family Restaurant - Kitchen Leader
City, STATE, 05/2012 - 08/2016

Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to cooks and servers.

  • Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
  • Oversaw food production for quality and consistency with house standards.
  • Adjusted prep sheet as needed for proper production on each shift, communicating any adjustments to cooks and servers.
  • Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
  • Mentored and developed managers in training and hourly team members, creating harmonious working environment.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

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Resume Overview

School Attended

  • Central Ohio Technical College
  • R. G. Stage Career Education Center
  • Tuslaw High School

Job Titles Held:

  • Customer Service Call Center Agent
  • Cashier/Frontline Sales Representative
  • Deli/Bakery Sales Associate
  • Kitchen Leader

Degrees

  • Some College (No Degree)
  • High School Diploma
  • High School Diploma

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