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Customer Service Resume Example

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CUSTOMER SERVICE
Professional Summary

Position for a growing company with opportunity for advancement


Excellent with customer support service,Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Accomplishments

Customer Assistance 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Sharp problem solver
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Creative problem solving
  • Data entry
Work Experience
Customer Service10/2013 to 03/2014UPS Customer CounterWestmont, IL

Greeting & Assisting Customer with shipment of package & receiving their packing in a Timely Manner.Ups Computer System Tracking Package for customers,Answering incoming & outgoing calls with customer issues,Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service..

Aerospace /Warehouse Associate08/2007 to 04/2011Caterpillar LogisticsDes Plaines, IL
  • Unloaded.Reported inventory balances and cycle counts in SAP system.Resolved service issues in a timely manner, including coordinating and processing returns.Received incoming shipments and reviewed contents against purchase order for accuracy.Verified proper merchandise for storage on all inbound requiring,Picking,Packing,RF scanner,Reach Truck order picker.Shipping Customers Order in a Timely Manner
Gate Inspector01/2003 to 02/2007H&M International Transportation IncNorthlake, IL
  • Reviewed new customer orders and requests and manually entered data into a centralized database.Oversaw scheduling for the day-to-day activities of 100 transportation employees.Coordinated rush orders and order changes.Monitored shipments to guarantee on-time delivery.Completed all necessary customs documents and other paperwork.Oversaw the organizing and product storage in stockyard areas.
Reservation Sales Agent03/1999 to 12/2002Marriott Reservation Call CenterDes Plaines, IL
  • Customer Service Received callers at establishment ,determined nature of business.
  • Help customers with there reservation and provide general information.
  • Answered multi-line telephone, routed calls.
  • Promoted hotel packages.
Education and Training
Austin High School Equivalency Diploma Chicago IL12Austin SchoolChicago, IL, Cook
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Resume Overview

Companies Worked For:

  • UPS Customer Counter
  • Caterpillar Logistics
  • H&M International Transportation Inc
  • Marriott Reservation Call Center

School Attended

  • Austin School

Job Titles Held:

  • Customer Service
  • Aerospace /Warehouse Associate
  • Gate Inspector
  • Reservation Sales Agent

Degrees

  • Austin High School Equivalency Diploma Chicago IL 12

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