I am a dynamic leader who produces impressive team results regardless of the project by creating a high functioning and positive team.
Proficient and thrive in presentation style settings
Skilled Time manager
Excel in process improvement
Dynamic problem solver
Excellent networking skills
Customer Service/ Billing SupervisorOmnicare Central Billing Center - Spartanburg, SC 2930107/2009 - 10/2013
Managed daily staffing duties for both Customer Service and Billing Teams.
Trusted and expected to build quick rapport with difficult or terming clients in an effort to regain their trust and save the business relationship.
Provided ongoing training for Customer Service Team Lead, Billing Team Leads, and all Billing Center Staff.
Conducted routine audits of my staff to ensure that they were striving to meet organizational goals and to seek areas of development.
Provided assistance with difficult daily issues and helped troubleshoot my employees by providing feedback and training.
Author of many processes and procedures for Customer Service and Billing to improve efficiency.
Conducted Mid-Year and Year-End evaluations providing feedback on areas of development.
Managed employee payroll and benefits such as PTO.
Provided onsite HR.
Project AccountantCH2M Hill - Spartanburg, SC 2930310/2013 - 03/2016
Conducted Accounting and customer relations duties for accounts from Alaska to Israel.
Worked closely with Project Managers and other members of the core team to provide the best product for our customers while having a high investment return.
Managed the ongoing budgets for jobs being worked as well as foretasted budgets to meet future goals. Weekly budgets were in excess of One Million Dollars.
Worked to drive down cost for my clients by seeking areas where we could be more efficient as a group.
Conducted multiple conference calls weekly with various levels of management both internally and externally.
Was trusted as the point person for all Alaska based projects.
Conducted training for new hire employees.
Was part of a program testing team that pooled ideas together to increase the functionality of programs and databases that our company utilized daily.
Responsible for fielding and resolving all client issues.
Responsible for reviewing client contracts prior to implementation for correctness with pricing tables.
Central Billing Center ManagerOmnicare Central Billing Center - Spartanburg, SC 2930103/2016 - 02/2017
managed a staff of 45 employees throughout four different Revenue Cycledepartments; Customer Service, Billing Support, Revenue Qualifying, and Billing.
Constantly sought out areas to challenge and develop the supervisors reporting to me who in turn passed this method down the line.
Conducted multiple training opportunities for staff reporting to me in a variety of different training styles from classroom settings to hands on demonstration.
Spearheaded the standardization of the Auditing process that is now accepted company wide as best practice for Revenue Cycle.
Networked with many levels of management internally to best produce a positive product for our customers.
Conducted client visits to help generate rapport and trust.
Trusted to be the sole problem solver and decision maker at my site.
Conducted contract reviews to ensure billing accuracy according to contract regulations.
Member of a 5 person team that standardized the Facility Fact Sheets across the billing landscape. This is used to house all billing information for easy access for anyone in the company via SharePoint.
Worked to provide areas that boost morale within my staff.
Managed employee evaluations and reviews as well as implementing action plans.
Collaborated with managers in other disciplines within the company to compile data for Quarterly Business Reviews (QBR).
Compiled data such as short term and long term goals for my discipline and presented the final product Monthly via Monthly Business Reviews (MBR) to upper level management for status updates.
I worked with multiple computer and database systems such as; Service Now, Sales Force, Oracle, Call Center Dashboards, Orbit, High Cotton, Catalyst, Archer, Citrix, and Ariba among many others.
Sr Manager of Revenue CycleCVS HEALTH - Phoenix, AZ02/2017 - Current
Manage over 250 employees in the revenue cycle, Training and QA departments spanning across various states and a management staff of 20.
Oversee in excess of $3 Billion in revenue generation.
A/R management and collections for over 550,000 clients totaling in excess of $250,000,000 in A/R.
Develope and execute transition plans for multisite consolidations in short time frames including multiple departments to create cost savings.
Migrated three finance sites in 2018 absorbing over 150 jobs.
Completed the Shared Services Center start up in Phoenix. Hiring over 200 Revenue acycle Staff.
Continue to look for Process Improvement opportunities either by updating old processes or looking for automation tools.
Reconstructed the collections workflow to implement a more efficient account life cycle. This reconstruction also eliminated 50% of program coding and eliminated duplicate collection efforts. Automated lettering series was instituted which cut the manual mailing by 90%. Pass through coding was enabled to send David a files directly to our Third Party Vendor.
The collections life cycle revamp also saved an estimated 20% of our mailing cost by decreasing the need for letters.
Evaluate and implement synergy opportunities between the different Revenue Cycle Departments including Private Pay Collections and B2B Collections.
Developed and implemented a daily scorecard that is utilized by Revenue Cycle that provides a snap shot of the health for each department for the previous day against KPIs.
Collaborated with other business units to develop a Mothly Business Review that is easy to complete and provides a clear picture to our VPs.
Revamped the Quality Assurance team to better focus on areas that directly impact our customers.
Continuous evaluator of trends and data management. I utilize data as a tool and a communicator to assist in making the best business decision for improvement.
I easily adapt to different process which make me ideal for plug and place situations. I have assisted multiple other departments outside of finance in process improvement through analytical skill while knowing little about the job function.
Excellent skill of leading inexperienced management teams and strategically placing staff for success.
High School DiplomaBoiling Springs High School - Boiling Springs, South Carolina2005
Bachelor of Science: Business AdministrationNorth Greenville University - Tigerville, South Carolina2009
Received the “Corporate Partner and Employer Award of The Year” through collaboration with Phoenix Job Corp and the PhLenox department of labor.
Revamped Collections Process.
Streamlined and created training material and schedules.
Implemented and created multiple internal process, such as, Private Pay Collections Hold, Change of Ownership process, Monthly Business Review process,etc.
In my role as Central Billing Center Manager the participation rate in Employee Engagement Surveys has been 100%.
Employee Engagement Survey results for my center have been in the highest portion of both Billing and Omnicare as a whole. 9% higher in both Alignment and Agility compared to the billing landscape. Survey results also exceeded Omnicare as a whole with 3% in Alignment, 4% in Agility, 2% in Innovation, and 12% in Survey Follow Up.
Provided presentations and training for other sites to increase Employee Engagement Results and illustrate how these numbers directly correlate to increased work productivity.
Completed Omnicare Management Training (OMT).
Spearheaded the standardization Auditing process that is now utilized by all finance sites and has proven to make us more effective and efficient as a whole.