customer service associate warehouse resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Inbound and Outbound Calling
  • Recordkeeping strengths
  • Good listening skills
  • Professional telephone demeanor
  • Multi-line phone talent
  • Quality Management
  • Customer Complaint Resolution
  • Technical Support
  • Call Center
  • Payment Processing
  • New Product Information
  • Inbound And Outbound Calls
Work History
09/2015 to 09/2021 Customer Service Associate/warehouse Johnston & Murphy | Arlington, VA,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided devoted customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Answered constant flow of over 150/250 customer calls with minimal wait times.
  • Answered 150-300 customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Developed and actualized customer service initiatives to decrease wait times
06/2011 to 08/2015 Supervisor restaurant/banquets Benefitmall Inc. | Jacksonville, FL,
  • Was in charge of interviews orientation trainer payroll all money drops customer complaints set up all weddings, parties, and meetings.
  • Accounts receivable management Team lead in collections.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Directed and managed all banquet functions for 500-person event.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Supervised and mentored kitchen and serving staff.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Coordinated events throughout banquet spaces, including weddings, reunions and corporate meetings.
  • Set and oversaw weekly and special event menu plans.
  • Accurately completed end-of-day financial tasks of cash and card transactions daily.
  • Decreased necessary training time by updating and overhauling training program.
  • Cut spending through effective inventory management and supply sourcing.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
06/2006 to 06/2011 Customer Service Specialist HSBC Bank USA | City, STATE,
  • Outbound call center made over 150 outgoing calls day.
  • Offered settlements set up payment plans to bring accounts current.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Prepared invoices, reports, financial statements and other documents
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Determined customer needs and interests to recommend to customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
  • Answered and directed numerous calls per to manage customer accounts, respond to service queries and cancel accounts.
  • Met and exceeded revenue goals by through generating new leads and identifying new clients.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Completed all call reports, paperwork and on-going personal training by required deadlines.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Capitalized on customer up-sell opportunities resulting in increased revenues.
  • Handled over 100/200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
06/2002 to 06/2006 Collections Specialist NORTHLAND GROUP, INC | City, STATE,
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Worked in call center environment handling 200/300 calls manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Recorded all information regarding financial status of customers
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm Processed payments and applied to customer balances.
  • Researched, analyzed and settled around disputes per week
  • Negotiated to collect balance in full.
  • Used scripted conversation prompts to convey current account information and obtain payments.
Expected in 06/1998 to to Associate of Business Administration | Business Management Salem Community College, Penns Grove, NJ GPA:
Expected in 06/1996 to to High School Diploma | Pennsville Memorial High School, Pennsville, NJ GPA:

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Resume Overview

School Attended

  • Salem Community College
  • Pennsville Memorial High School

Job Titles Held:

  • Customer Service Associate/warehouse
  • Supervisor restaurant/banquets
  • Customer Service Specialist
  • Collections Specialist


  • Associate of Business Administration
  • High School Diploma

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